Quality management as a determinant factor of productivity: A systematic literature review

PurposeThe purpose of this paper is threefold: first, to analyse the current state of the literature on the relationship between quality management (QM) and productivity as a performance indicator; second, to identify the key constructs of QM practices related to productivity; and, finally, to revea...

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Veröffentlicht in:	International journal of productivity and performance management 2019-04, Vol.68 (4), p.675-698
Hauptverfasser:	Ruales Guzmán, Bertha Viviana, Brun, Alessandro, Castellanos Domínguez, Oscar Fernando
Format:	Artikel
Sprache:	eng
Schlagworte:	Business metrics Competitive advantage Customer satisfaction Data collection Decision making Determinants Efficiency Human resource management International standards ISO standards Keywords Lean manufacturing Literature reviews Manufacturing Measurement techniques Performance management Process controls Process management Productivity Productivity measurement Quality management Research methodology Supply chains Systematic review Total quality
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