Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters

PurposeThis study draws on the service-dominant (S-D) logic paradigm to examine value co-creation and co-destruction. As these phenomena are driven by positive and negative “customer-to-customer” (C2C) interactions, this paper aims to examine their influence on tourist perceptions of service quality...

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Veröffentlicht in:	International journal of contemporary hospitality management 2019-04, Vol.31 (3), p.1309-1329
Hauptverfasser:	Luo, Jiaqi (Gemma), Wong, IpKin Anthony, King, Brian, Liu, Matthew Tingchi, Huang, GuoQiong
Format:	Artikel
Sprache:	eng
Schlagworte:	Amusement parks Asymmetry Brand loyalty Customer services Literature reviews Perceptions Quality of service Researchers Structural equation modeling Studies Tourism Value creation
Online-Zugang:	Volltext
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