Interplay between efficiency and quality in contracting: a case of responses to policy changes in public hearing-aid service

This article provides a study of supply-side responses to contracting out hearing aid services and products in the Danish public sector. Drawing on the theory of social mechanisms, we show how service quality is reconfigured as a response to the contracting changes and argue that efficiency and qual...

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Veröffentlicht in:	Public management review 2019-06, Vol.21 (6), p.839-862
Hauptverfasser:	Lennon, Niels Joseph, Elmholdt, Kasper Trolle
Format:	Artikel
Sprache:	eng
Schlagworte:	Contracting Efficiency new public management Outsourcing Policy making Public hearings Public sector Quality Quality of service Responsiveness Social mechanisms
Online-Zugang:	Volltext
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