Waiting Time Correlates with Patient Walk-out Rates But Not with Patient Satisfaction Scores

OBJECTIVES: 1) To correlate patient satisfaction scores by Press-Ganey survey (PSS) and the rate of patients leaving without being seen (LWBS) with waiting times. 2) To ascertain if notification of probable waiting time could modify patient ratings. METHODS: Total registrations between 10am to 7pm a...

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Veröffentlicht in:	Academic emergency medicine 2003-05, Vol.10 (5), p.522-522
1. Verfasser:	Lipke, G. K
Format:	Artikel
Sprache:	eng
Online-Zugang:	Volltext
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