ASSESSING MANAGERS' SATISFACTION WITH STAFFING SERVICES
An application of TQM concepts is described for a survey assessment of State of Wisconsin managers' satisfaction with staffing‐services delivered to them by the State's central staffing function. Focus groups of managers were used to identify the survey's content domain, and a steerin...
Gespeichert in:
| Veröffentlicht in: | Personnel psychology 1995-03, Vol.48 (1), p.163-172 |
|---|---|
| Hauptverfasser: | , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 172 |
|---|---|
| container_issue | 1 |
| container_start_page | 163 |
| container_title | Personnel psychology |
| container_volume | 48 |
| creator | HENEMAN III, HERBERT G. HUETT, DENNIS L. LAVIGNA, ROBERT J. OGSTEN, DEBRA |
| description | An application of TQM concepts is described for a survey assessment of State of Wisconsin managers' satisfaction with staffing‐services delivered to them by the State's central staffing function. Focus groups of managers were used to identify the survey's content domain, and a steering group of managers guided decisions about final survey content, survey administration, and usage of results. The survey was administered to n= 645 line and HR managers. Results of psychometric analysis of responses provide favorable evidence (internal consistency, dimension independence) supporting usage of tke survey. Survey results served as a key input to implementation of several initiatives to improve staffing‐service delivery. These initiatives lead to increases in speed of service delivery, elimination of paperwork, higher reported applicant quality, and positive applicant reactions. The satisfaction survey was not readministered, so it is impossible to specify what, if any, changes occurred in managers' satisfaction with staffing services. |
| doi_str_mv | 10.1111/j.1744-6570.1995.tb01753.x |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_220141280</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>5353300</sourcerecordid><originalsourceid>FETCH-LOGICAL-c3843-e9ef91e57cf7664d220ec557d42401a3efe718f13317fb2f482b91b2ac9a94963</originalsourceid><addsrcrecordid>eNqVkF1PwjAUhhujiYj-h4Ubrzb7tXb1xsxlXwkC0gneNdtoEyYKbhDh37tlhnvPzUlO3_dp8gAwQtBB7TxUDuKU2szl7UEI19kXEHGXOMcLMDg_XYIBhATZrofZNbhpmgq2g6k3ANyXMpQyncTWiz_x43Au7y3pZ6mM_CBLpxNrmWaJJTM_irqQDOeLNAjlLbgy-abRd397CN6iMAsSezyN08Af2yXxKLG10EYg7fLScMboCmOoS9flK4opRDnRRnPkGUQI4qbAhnq4EKjAeSlyQQUjQzDqubt6-33QzV5V20P91X6pWhaiCHuwDT32obLeNk2tjdrV68-8PikEVedJVaqToToZqvOk_jypY1t-6ss_640-_aOpZuFMIkZagt0T1s1eH8-EvP5QjBPuquUkVpSw1_fkOVEL8gtbX3i-</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>220141280</pqid></control><display><type>article</type><title>ASSESSING MANAGERS' SATISFACTION WITH STAFFING SERVICES</title><source>Wiley Journals</source><source>EBSCOhost Business Source Complete</source><source>EBSCOhost Education Source</source><creator>HENEMAN III, HERBERT G. ; HUETT, DENNIS L. ; LAVIGNA, ROBERT J. ; OGSTEN, DEBRA</creator><creatorcontrib>HENEMAN III, HERBERT G. ; HUETT, DENNIS L. ; LAVIGNA, ROBERT J. ; OGSTEN, DEBRA</creatorcontrib><description>An application of TQM concepts is described for a survey assessment of State of Wisconsin managers' satisfaction with staffing‐services delivered to them by the State's central staffing function. Focus groups of managers were used to identify the survey's content domain, and a steering group of managers guided decisions about final survey content, survey administration, and usage of results. The survey was administered to n= 645 line and HR managers. Results of psychometric analysis of responses provide favorable evidence (internal consistency, dimension independence) supporting usage of tke survey. Survey results served as a key input to implementation of several initiatives to improve staffing‐service delivery. These initiatives lead to increases in speed of service delivery, elimination of paperwork, higher reported applicant quality, and positive applicant reactions. The satisfaction survey was not readministered, so it is impossible to specify what, if any, changes occurred in managers' satisfaction with staffing services.</description><identifier>ISSN: 0031-5826</identifier><identifier>EISSN: 1744-6570</identifier><identifier>DOI: 10.1111/j.1744-6570.1995.tb01753.x</identifier><language>eng</language><publisher>Oxford, UK: Blackwell Publishing Ltd</publisher><subject>Administrative Organization ; Communication ; Compliance (Legal) ; Construction (Process) ; Economic indicators ; Evidence ; Focus groups ; Line managers ; Multiple Regression Analysis ; Personnel selection ; Polls & surveys ; Psychometrics ; Quality management ; Quantitative psychology ; Sampling ; State Agencies ; State government ; Total quality ; Total Quality Management ; Workforce planning</subject><ispartof>Personnel psychology, 1995-03, Vol.48 (1), p.163-172</ispartof><rights>Copyright Personnel Psychology, Inc. Spring 1995</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c3843-e9ef91e57cf7664d220ec557d42401a3efe718f13317fb2f482b91b2ac9a94963</citedby><cites>FETCH-LOGICAL-c3843-e9ef91e57cf7664d220ec557d42401a3efe718f13317fb2f482b91b2ac9a94963</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1111%2Fj.1744-6570.1995.tb01753.x$$EPDF$$P50$$Gwiley$$H</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1111%2Fj.1744-6570.1995.tb01753.x$$EHTML$$P50$$Gwiley$$H</linktohtml><link.rule.ids>314,780,784,1417,27924,27925,45574,45575</link.rule.ids></links><search><creatorcontrib>HENEMAN III, HERBERT G.</creatorcontrib><creatorcontrib>HUETT, DENNIS L.</creatorcontrib><creatorcontrib>LAVIGNA, ROBERT J.</creatorcontrib><creatorcontrib>OGSTEN, DEBRA</creatorcontrib><title>ASSESSING MANAGERS' SATISFACTION WITH STAFFING SERVICES</title><title>Personnel psychology</title><description>An application of TQM concepts is described for a survey assessment of State of Wisconsin managers' satisfaction with staffing‐services delivered to them by the State's central staffing function. Focus groups of managers were used to identify the survey's content domain, and a steering group of managers guided decisions about final survey content, survey administration, and usage of results. The survey was administered to n= 645 line and HR managers. Results of psychometric analysis of responses provide favorable evidence (internal consistency, dimension independence) supporting usage of tke survey. Survey results served as a key input to implementation of several initiatives to improve staffing‐service delivery. These initiatives lead to increases in speed of service delivery, elimination of paperwork, higher reported applicant quality, and positive applicant reactions. The satisfaction survey was not readministered, so it is impossible to specify what, if any, changes occurred in managers' satisfaction with staffing services.</description><subject>Administrative Organization</subject><subject>Communication</subject><subject>Compliance (Legal)</subject><subject>Construction (Process)</subject><subject>Economic indicators</subject><subject>Evidence</subject><subject>Focus groups</subject><subject>Line managers</subject><subject>Multiple Regression Analysis</subject><subject>Personnel selection</subject><subject>Polls & surveys</subject><subject>Psychometrics</subject><subject>Quality management</subject><subject>Quantitative psychology</subject><subject>Sampling</subject><subject>State Agencies</subject><subject>State government</subject><subject>Total quality</subject><subject>Total Quality Management</subject><subject>Workforce planning</subject><issn>0031-5826</issn><issn>1744-6570</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1995</creationdate><recordtype>article</recordtype><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><recordid>eNqVkF1PwjAUhhujiYj-h4Ubrzb7tXb1xsxlXwkC0gneNdtoEyYKbhDh37tlhnvPzUlO3_dp8gAwQtBB7TxUDuKU2szl7UEI19kXEHGXOMcLMDg_XYIBhATZrofZNbhpmgq2g6k3ANyXMpQyncTWiz_x43Au7y3pZ6mM_CBLpxNrmWaJJTM_irqQDOeLNAjlLbgy-abRd397CN6iMAsSezyN08Af2yXxKLG10EYg7fLScMboCmOoS9flK4opRDnRRnPkGUQI4qbAhnq4EKjAeSlyQQUjQzDqubt6-33QzV5V20P91X6pWhaiCHuwDT32obLeNk2tjdrV68-8PikEVedJVaqToToZqvOk_jypY1t-6ss_640-_aOpZuFMIkZagt0T1s1eH8-EvP5QjBPuquUkVpSw1_fkOVEL8gtbX3i-</recordid><startdate>199503</startdate><enddate>199503</enddate><creator>HENEMAN III, HERBERT G.</creator><creator>HUETT, DENNIS L.</creator><creator>LAVIGNA, ROBERT J.</creator><creator>OGSTEN, DEBRA</creator><general>Blackwell Publishing Ltd</general><scope>BSCLL</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>0-V</scope><scope>0U~</scope><scope>1-H</scope><scope>3V.</scope><scope>4T-</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>87Z</scope><scope>88B</scope><scope>88C</scope><scope>88G</scope><scope>8AO</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8FL</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>CJNVE</scope><scope>DWQXO</scope><scope>FRNLG</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>L.0</scope><scope>M0C</scope><scope>M0P</scope><scope>M0T</scope><scope>M2M</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEDU</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PSYQQ</scope><scope>Q9U</scope><scope>S0X</scope></search><sort><creationdate>199503</creationdate><title>ASSESSING MANAGERS' SATISFACTION WITH STAFFING SERVICES</title><author>HENEMAN III, HERBERT G. ; HUETT, DENNIS L. ; LAVIGNA, ROBERT J. ; OGSTEN, DEBRA</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c3843-e9ef91e57cf7664d220ec557d42401a3efe718f13317fb2f482b91b2ac9a94963</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1995</creationdate><topic>Administrative Organization</topic><topic>Communication</topic><topic>Compliance (Legal)</topic><topic>Construction (Process)</topic><topic>Economic indicators</topic><topic>Evidence</topic><topic>Focus groups</topic><topic>Line managers</topic><topic>Multiple Regression Analysis</topic><topic>Personnel selection</topic><topic>Polls & surveys</topic><topic>Psychometrics</topic><topic>Quality management</topic><topic>Quantitative psychology</topic><topic>Sampling</topic><topic>State Agencies</topic><topic>State government</topic><topic>Total quality</topic><topic>Total Quality Management</topic><topic>Workforce planning</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>HENEMAN III, HERBERT G.</creatorcontrib><creatorcontrib>HUETT, DENNIS L.</creatorcontrib><creatorcontrib>LAVIGNA, ROBERT J.</creatorcontrib><creatorcontrib>OGSTEN, DEBRA</creatorcontrib><collection>Istex</collection><collection>CrossRef</collection><collection>ProQuest Social Sciences Premium Collection</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>ProQuest Central (Corporate)</collection><collection>Docstoc</collection><collection>Access via ABI/INFORM (ProQuest)</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Global (Alumni Edition)</collection><collection>Education Database (Alumni Edition)</collection><collection>Healthcare Administration Database (Alumni)</collection><collection>Psychology Database (Alumni)</collection><collection>ProQuest Pharma Collection</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>Education Collection</collection><collection>ProQuest Central Korea</collection><collection>Business Premium Collection (Alumni)</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>ABI/INFORM Global</collection><collection>Education Database</collection><collection>Healthcare Administration Database</collection><collection>Psychology Database</collection><collection>ProQuest One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Education</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest One Psychology</collection><collection>ProQuest Central Basic</collection><collection>SIRS Editorial</collection><jtitle>Personnel psychology</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>HENEMAN III, HERBERT G.</au><au>HUETT, DENNIS L.</au><au>LAVIGNA, ROBERT J.</au><au>OGSTEN, DEBRA</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>ASSESSING MANAGERS' SATISFACTION WITH STAFFING SERVICES</atitle><jtitle>Personnel psychology</jtitle><date>1995-03</date><risdate>1995</risdate><volume>48</volume><issue>1</issue><spage>163</spage><epage>172</epage><pages>163-172</pages><issn>0031-5826</issn><eissn>1744-6570</eissn><abstract>An application of TQM concepts is described for a survey assessment of State of Wisconsin managers' satisfaction with staffing‐services delivered to them by the State's central staffing function. Focus groups of managers were used to identify the survey's content domain, and a steering group of managers guided decisions about final survey content, survey administration, and usage of results. The survey was administered to n= 645 line and HR managers. Results of psychometric analysis of responses provide favorable evidence (internal consistency, dimension independence) supporting usage of tke survey. Survey results served as a key input to implementation of several initiatives to improve staffing‐service delivery. These initiatives lead to increases in speed of service delivery, elimination of paperwork, higher reported applicant quality, and positive applicant reactions. The satisfaction survey was not readministered, so it is impossible to specify what, if any, changes occurred in managers' satisfaction with staffing services.</abstract><cop>Oxford, UK</cop><pub>Blackwell Publishing Ltd</pub><doi>10.1111/j.1744-6570.1995.tb01753.x</doi><tpages>10</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0031-5826 |
| ispartof | Personnel psychology, 1995-03, Vol.48 (1), p.163-172 |
| issn | 0031-5826 1744-6570 |
| language | eng |
| recordid | cdi_proquest_journals_220141280 |
| source | Wiley Journals; EBSCOhost Business Source Complete; EBSCOhost Education Source |
| subjects | Administrative Organization Communication Compliance (Legal) Construction (Process) Economic indicators Evidence Focus groups Line managers Multiple Regression Analysis Personnel selection Polls & surveys Psychometrics Quality management Quantitative psychology Sampling State Agencies State government Total quality Total Quality Management Workforce planning |
| title | ASSESSING MANAGERS' SATISFACTION WITH STAFFING SERVICES |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-27T16%3A25%3A51IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=ASSESSING%20MANAGERS'%20SATISFACTION%20WITH%20STAFFING%20SERVICES&rft.jtitle=Personnel%20psychology&rft.au=HENEMAN%20III,%20HERBERT%20G.&rft.date=1995-03&rft.volume=48&rft.issue=1&rft.spage=163&rft.epage=172&rft.pages=163-172&rft.issn=0031-5826&rft.eissn=1744-6570&rft_id=info:doi/10.1111/j.1744-6570.1995.tb01753.x&rft_dat=%3Cproquest_cross%3E5353300%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=220141280&rft_id=info:pmid/&rfr_iscdi=true |