RELATIONS BETWEEN WORK TEAM CHARACTERISTICS AND EFFECTIVENESS: A REPLICATION AND EXTENSION

Previous research has demonstrated that work team characteristics can be related to effectiveness (Campion, Medsker, & Higgs, 1993). This study provides a replication with professional knowledge worker jobs, different measures of effectiveness, and work units that varied in the degree to which m...

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Veröffentlicht in:Personnel psychology 1996-06, Vol.49 (2), p.429-452
Hauptverfasser: CAMPION, MICHAEL A., PAPPER, ELLEN M., MEDSKER, GINA J.
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container_title Personnel psychology
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creator CAMPION, MICHAEL A.
PAPPER, ELLEN M.
MEDSKER, GINA J.
description Previous research has demonstrated that work team characteristics can be related to effectiveness (Campion, Medsker, & Higgs, 1993). This study provides a replication with professional knowledge worker jobs, different measures of effectiveness, and work units that varied in the degree to which members identified as a team. Data were collected from 357 employees, 93 managers, and archival records for 60 teams in a financial services organization. Team characteristics were measured with questionnaires completed by employees and managers. Effectiveness measures included immediate manager judgments at two points in time, senior and peer manager judgments, employee judgments, and archival records of employee satisfaction and performance appraisals. Results were similar to previous findings in that most team characteristics were related to most effectiveness criteria. Relationships were strongest for process characteristics, followed by job design, context, interdependence, and other characteristics. Further, work units higher on single‐team identity were higher on many team characteristics and effectiveness measures.
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source Periodicals Index Online; EBSCOhost Business Source Complete; Access via Wiley Online Library; EBSCOhost Education Source
subjects Communication
Employees
Employment
Financial services
Group dynamics
Job design
Job Development
Performance appraisal
Productivity
Psychological aspects
Records (Forms)
Resistance (Psychology)
Self Management
Social Psychology
Studies
Teams
title RELATIONS BETWEEN WORK TEAM CHARACTERISTICS AND EFFECTIVENESS: A REPLICATION AND EXTENSION
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