THE IMPACT OF HUMAN RESOURCE MANAGEMENT AND WORK CLIMATE ON ORGANIZATIONAL PERFORMANCE

This paper examines relationships between human resource management (HRM), work climate, and organizational performance in the branch network of a retail bank. It extends previous research on group‐level climate‐performance and HRM‐performance relationships and examines how climate and HRM function...

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Veröffentlicht in:Personnel psychology 2003-06, Vol.56 (2), p.383-404
Hauptverfasser: GELADE, GARRY A., IVERY, MARK
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IVERY, MARK
description This paper examines relationships between human resource management (HRM), work climate, and organizational performance in the branch network of a retail bank. It extends previous research on group‐level climate‐performance and HRM‐performance relationships and examines how climate and HRM function as joint antecedents of business unit performance. Significant correlations are found between work climate, human resource practices, and business performance. The results show that the correlations between climate and performance cannot be explained by their common dependence on HRM factors, and that the data are consistent with a mediation model in which the effects of HRM practices on business performance are partially mediated by work climate.
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source Education Source; Wiley Online Library Journals Frontfile Complete; EBSCOhost Business Source Complete
subjects Attitudes
Customer satisfaction
Employee turnover
Human resource management
Influence
Job satisfaction
Manufacturing
Outcomes of Education
Performance management
Productivity
Sales
School Effectiveness
Skill Development
Studies
Work environment
Working conditions
title THE IMPACT OF HUMAN RESOURCE MANAGEMENT AND WORK CLIMATE ON ORGANIZATIONAL PERFORMANCE
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