Squaring the Circle: Managing and Measuring Organizational Performance whilst Stimulating Change and Innovation

The context of the paper is the global telecommunications industry. Historically, the monolithic incumbent operators (AT&T, France Telecom, Deutsche Telecom etc) delivering a commodity product (telephony) in a stable mature market environment have been driven by measures of efficiency. However,...

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Veröffentlicht in:	Total quality management & business excellence 2004-07, Vol.15 (5-6), p.689-697
Hauptverfasser:	Simpson, Russell, Hill, Frances
Format:	Artikel
Sprache:	eng
Schlagworte:	Change culture innovation Innovations Organizational change Performance management Studies telecommunication Telecommunications industry
Online-Zugang:	Volltext
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