An innovative approach to make ISO 9000 standards more effective

The development of quality systems has evolved from many principles and techniques. These principles and techniques include kanban, hashin-kanri, kaizen, quality control circles, quality function deployment, just in time, and Deming's 14 points. In reality, these principles and techniques have...

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Veröffentlicht in:Total quality management & business excellence 1998-02, Vol.9 (1), p.67
1. Verfasser: Kanji, G K
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description The development of quality systems has evolved from many principles and techniques. These principles and techniques include kanban, hashin-kanri, kaizen, quality control circles, quality function deployment, just in time, and Deming's 14 points. In reality, these principles and techniques have been successful in achieving improvement in areas of design, variation reduction, team building, customer satisfaction, leadership, prevention, process improvement. The role of quality systems using statistics is vital for the analysis of the variation that exists in every process and decisions are made for improvement on that basis. It is also important to understand that a set of standards has been used for the quality assurance of a system in order to offer customers quality in products and services. This paper discusses critically the understanding of quality systems, and testing standards, in order to provide integrated approach to the quality system for the benefit of the organizations.
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source Taylor & Francis:Master (3349 titles)
subjects Audits
Certification
Customer satisfaction
Customer services
Innovations
Internal customers
Just in time
Leadership
Principles
Quality control
Quality improvement
Quality standards
Studies
Total quality
title An innovative approach to make ISO 9000 standards more effective
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