An examination of ISO 9000:2000 and supply chain quality assurance

ISO 9000:2000 is the latest version of the quality standard developed by the International Organization for Standardization (ISO). The standard aims to evaluate a firm's ability to effectively design, produce, and deliver quality products and services. This version of the standard tries to enha...

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Veröffentlicht in:	Journal of operations management 2008-07, Vol.26 (4), p.503-520
Hauptverfasser:	Sroufe, Robert, Curkovic, Sime
Format:	Artikel
Sprache:	eng
Schlagworte:	Automobile industry Customer satisfaction ISO 9000:2000 ISO standards Quality assurance Quality control Quality management Quality standards Studies Supply chain management Supply chains
Online-Zugang:	Volltext
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