A framework for designing the balanced supply chain scorecard
Effective measurements of Supply Chain Management (SCM) in the context of the Balanced Scorecard (BSC) have become more important. In the existing SCM performance studies, there are three limitations. First, the SCM measures are not reconciled with the BSC. Second, SCM measures have not comprehensiv...
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| Veröffentlicht in: | European journal of information systems 2005-12, Vol.14 (4), p.335-346 |
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| creator | Park, Jong Han Lee, Jae Kyu Yoo, Jung Soo |
| description | Effective measurements of Supply Chain Management (SCM) in the context of the Balanced Scorecard (BSC) have become more important. In the existing SCM performance studies, there are three limitations. First, the SCM measures are not reconciled with the BSC. Second, SCM measures have not comprehensively considered the goals that can be achieved by SCM strategies and solutions. Third, the measures have not identified the characteristics of industry, product, and production strategy. In this paper, we propose a framework for the Balanced Supply Chain Scorecard that considers the literature on the BSC and SCM, SCM solutions, and product characteristics. We analyze the causal relationships between the SCM solutions and product characteristics against measures. The identified relationship between the measures and SCM solutions can be used to evaluate the impact of SCM solutions. Using a case study, we find that the importance of measures significantly depends on the product characteristics. This study can be used to expand the BSC into the area of Strategic Enterprise Management systems, thus to relate performance measures to business activities. |
| doi_str_mv | 10.1057/palgrave.ejis.3000544 |
| format | Article |
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In the existing SCM performance studies, there are three limitations. First, the SCM measures are not reconciled with the BSC. Second, SCM measures have not comprehensively considered the goals that can be achieved by SCM strategies and solutions. Third, the measures have not identified the characteristics of industry, product, and production strategy. In this paper, we propose a framework for the Balanced Supply Chain Scorecard that considers the literature on the BSC and SCM, SCM solutions, and product characteristics. We analyze the causal relationships between the SCM solutions and product characteristics against measures. The identified relationship between the measures and SCM solutions can be used to evaluate the impact of SCM solutions. Using a case study, we find that the importance of measures significantly depends on the product characteristics. 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| subjects | Balanced Scorecard Case studies Collaboration Customer relationship management Electronic commerce Electronic data interchange Enterprise resource planning Executive information systems Information systems Literature reviews Networks Performance evaluation performance measurement Performance measures product characteristics Product development SCM Studies Suppliers Supply chain management Supply chains |
| title | A framework for designing the balanced supply chain scorecard |
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