The impact of process mapping on transparency

Purpose - Process mapping is used to articulate the activities and procedures of business entities in a graphical way as pictorial images readily convey considerable information. The objective of this research is to provide evidence and a methodology to assist organizations in evaluating the early s...

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Veröffentlicht in:International journal of productivity and performance management 2008-10, Vol.57 (8), p.623-636
Hauptverfasser: Klotz, Leidy, Horman, Michael, Bi, Henry H, Bechtel, John
Format: Artikel
Sprache:eng
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