The Finna service: meeting the new measurement challenges in libraries
Purpose In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues. Design/methodology/approach The paper i...
Gespeichert in:
| Veröffentlicht in: | Library management 2019-01, Vol.40 (1/2), p.2-11 |
|---|---|
| Hauptverfasser: | , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 11 |
|---|---|
| container_issue | 1/2 |
| container_start_page | 2 |
| container_title | Library management |
| container_volume | 40 |
| creator | Laine, Timo Laitinen, Markku Antero |
| description | Purpose
In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues.
Design/methodology/approach
The paper is a case study of the new Finna service and the measurement challenges it presents.
Findings
The standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow. The paper suggests that as a one possible response to this, the Net Promoter Score can be used as one indicator in measuring the impact of new services.
Research limitations/implications
The findings of the paper are preliminary, because so far there is not a wide experience of the use of NPS in libraries. This calls for further study. The results are encouraging, but more testing is needed with different services.
Originality/value
NPS has not been widely used in libraries before. |
| doi_str_mv | 10.1108/LM-02-2018-0007 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_emera</sourceid><recordid>TN_cdi_proquest_journals_2157376057</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2157376057</sourcerecordid><originalsourceid>FETCH-LOGICAL-c349t-c763fafbb26e0e53715bcde737bfc12904f29477aaf476c712773d23d786cb2c3</originalsourceid><addsrcrecordid>eNptkEFLAzEQhYMoWKtnrwHPaTPJ7mbXmxRbhS1e6jlks7NtyjatyVbx35tSL4KXGYZ57w3zEXIPfALAy2m9ZFwwwaFknHN1QUag8pKpSsAlGXHIJMtBZNfkJsZtUggQckTmqw3SufPe0Ijh01l8pDvEwfk1HdLK41eaTTwG3KEfqN2Yvke_xkidp71rggkO4y256kwf8e63j8n7_Hk1e2H12-J19lQzK7NqYFYVsjNd04gCOeZSQd7YFpVUTWdBVDzrRJUpZUyXqcIqEErJVshWlYVthJVj8nDOPYT9xxHjoLf7Y_DppBaQp5yCpzom07PKhn2MATt9CG5nwrcGrk-wdL3UXOgTLH2ClRyTsyN9GUzf_mP4Q1f-AEMCaX8</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2157376057</pqid></control><display><type>article</type><title>The Finna service: meeting the new measurement challenges in libraries</title><source>Emerald Journals</source><creator>Laine, Timo ; Laitinen, Markku Antero</creator><creatorcontrib>Laine, Timo ; Laitinen, Markku Antero</creatorcontrib><description>Purpose
In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues.
Design/methodology/approach
The paper is a case study of the new Finna service and the measurement challenges it presents.
Findings
The standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow. The paper suggests that as a one possible response to this, the Net Promoter Score can be used as one indicator in measuring the impact of new services.
Research limitations/implications
The findings of the paper are preliminary, because so far there is not a wide experience of the use of NPS in libraries. This calls for further study. The results are encouraging, but more testing is needed with different services.
Originality/value
NPS has not been widely used in libraries before.</description><identifier>ISSN: 0143-5124</identifier><identifier>EISSN: 1758-7921</identifier><identifier>DOI: 10.1108/LM-02-2018-0007</identifier><language>eng</language><publisher>Bradford: Emerald Publishing Limited</publisher><subject>Architecture ; Archives & records ; Cultural heritage ; Digital libraries ; Digital technology ; Information systems ; Integrated library systems-ILS ; Libraries ; Library catalogs ; Library collections ; Museums ; Prisoners ; Use statistics ; User services ; Value chain</subject><ispartof>Library management, 2019-01, Vol.40 (1/2), p.2-11</ispartof><rights>Timo Laine and Markku Antero Laitinen</rights><rights>Timo Laine and Markku Antero Laitinen. This work is published under https://creativecommons.org/licenses/by-nc/3.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c349t-c763fafbb26e0e53715bcde737bfc12904f29477aaf476c712773d23d786cb2c3</citedby><cites>FETCH-LOGICAL-c349t-c763fafbb26e0e53715bcde737bfc12904f29477aaf476c712773d23d786cb2c3</cites><orcidid>0000-0003-3125-8795</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.emerald.com/insight/content/doi/10.1108/LM-02-2018-0007/full/html$$EHTML$$P50$$Gemerald$$Hfree_for_read</linktohtml><link.rule.ids>314,776,780,961,11614,27901,27902,52664</link.rule.ids></links><search><creatorcontrib>Laine, Timo</creatorcontrib><creatorcontrib>Laitinen, Markku Antero</creatorcontrib><title>The Finna service: meeting the new measurement challenges in libraries</title><title>Library management</title><description>Purpose
In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues.
Design/methodology/approach
The paper is a case study of the new Finna service and the measurement challenges it presents.
Findings
The standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow. The paper suggests that as a one possible response to this, the Net Promoter Score can be used as one indicator in measuring the impact of new services.
Research limitations/implications
The findings of the paper are preliminary, because so far there is not a wide experience of the use of NPS in libraries. This calls for further study. The results are encouraging, but more testing is needed with different services.
Originality/value
NPS has not been widely used in libraries before.</description><subject>Architecture</subject><subject>Archives & records</subject><subject>Cultural heritage</subject><subject>Digital libraries</subject><subject>Digital technology</subject><subject>Information systems</subject><subject>Integrated library systems-ILS</subject><subject>Libraries</subject><subject>Library catalogs</subject><subject>Library collections</subject><subject>Museums</subject><subject>Prisoners</subject><subject>Use statistics</subject><subject>User services</subject><subject>Value chain</subject><issn>0143-5124</issn><issn>1758-7921</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2019</creationdate><recordtype>article</recordtype><sourceid>XDTOA</sourceid><sourceid>BENPR</sourceid><recordid>eNptkEFLAzEQhYMoWKtnrwHPaTPJ7mbXmxRbhS1e6jlks7NtyjatyVbx35tSL4KXGYZ57w3zEXIPfALAy2m9ZFwwwaFknHN1QUag8pKpSsAlGXHIJMtBZNfkJsZtUggQckTmqw3SufPe0Ijh01l8pDvEwfk1HdLK41eaTTwG3KEfqN2Yvke_xkidp71rggkO4y256kwf8e63j8n7_Hk1e2H12-J19lQzK7NqYFYVsjNd04gCOeZSQd7YFpVUTWdBVDzrRJUpZUyXqcIqEErJVshWlYVthJVj8nDOPYT9xxHjoLf7Y_DppBaQp5yCpzom07PKhn2MATt9CG5nwrcGrk-wdL3UXOgTLH2ClRyTsyN9GUzf_mP4Q1f-AEMCaX8</recordid><startdate>20190114</startdate><enddate>20190114</enddate><creator>Laine, Timo</creator><creator>Laitinen, Markku Antero</creator><general>Emerald Publishing Limited</general><general>Emerald Group Publishing Limited</general><scope>XDTOA</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>0U~</scope><scope>1-H</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>CNYFK</scope><scope>DWQXO</scope><scope>E3H</scope><scope>F2A</scope><scope>F~G</scope><scope>K6~</scope><scope>L.-</scope><scope>L.0</scope><scope>M0C</scope><scope>M1O</scope><scope>PQBIZ</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>Q9U</scope><orcidid>https://orcid.org/0000-0003-3125-8795</orcidid></search><sort><creationdate>20190114</creationdate><title>The Finna service: meeting the new measurement challenges in libraries</title><author>Laine, Timo ; Laitinen, Markku Antero</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c349t-c763fafbb26e0e53715bcde737bfc12904f29477aaf476c712773d23d786cb2c3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2019</creationdate><topic>Architecture</topic><topic>Archives & records</topic><topic>Cultural heritage</topic><topic>Digital libraries</topic><topic>Digital technology</topic><topic>Information systems</topic><topic>Integrated library systems-ILS</topic><topic>Libraries</topic><topic>Library catalogs</topic><topic>Library collections</topic><topic>Museums</topic><topic>Prisoners</topic><topic>Use statistics</topic><topic>User services</topic><topic>Value chain</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Laine, Timo</creatorcontrib><creatorcontrib>Laitinen, Markku Antero</creatorcontrib><collection>Emerald Open Access</collection><collection>CrossRef</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>Library & Information Science Collection</collection><collection>ProQuest Central Korea</collection><collection>Library & Information Sciences Abstracts (LISA)</collection><collection>Library & Information Science Abstracts (LISA)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>ABI/INFORM Global</collection><collection>Library Science Database</collection><collection>ProQuest One Business</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central Basic</collection><jtitle>Library management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Laine, Timo</au><au>Laitinen, Markku Antero</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The Finna service: meeting the new measurement challenges in libraries</atitle><jtitle>Library management</jtitle><date>2019-01-14</date><risdate>2019</risdate><volume>40</volume><issue>1/2</issue><spage>2</spage><epage>11</epage><pages>2-11</pages><issn>0143-5124</issn><eissn>1758-7921</eissn><abstract>Purpose
In the transformed information environment, the impact and value of the services are not adequately shown using the traditional library metrics. It needs to be supplemented with user-centered ways of measurement. The paper aims to discuss these issues.
Design/methodology/approach
The paper is a case study of the new Finna service and the measurement challenges it presents.
Findings
The standards guiding the measurement and evaluation of libraries cannot offer a “cook-book” for the organizations to follow. The paper suggests that as a one possible response to this, the Net Promoter Score can be used as one indicator in measuring the impact of new services.
Research limitations/implications
The findings of the paper are preliminary, because so far there is not a wide experience of the use of NPS in libraries. This calls for further study. The results are encouraging, but more testing is needed with different services.
Originality/value
NPS has not been widely used in libraries before.</abstract><cop>Bradford</cop><pub>Emerald Publishing Limited</pub><doi>10.1108/LM-02-2018-0007</doi><tpages>10</tpages><orcidid>https://orcid.org/0000-0003-3125-8795</orcidid><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0143-5124 |
| ispartof | Library management, 2019-01, Vol.40 (1/2), p.2-11 |
| issn | 0143-5124 1758-7921 |
| language | eng |
| recordid | cdi_proquest_journals_2157376057 |
| source | Emerald Journals |
| subjects | Architecture Archives & records Cultural heritage Digital libraries Digital technology Information systems Integrated library systems-ILS Libraries Library catalogs Library collections Museums Prisoners Use statistics User services Value chain |
| title | The Finna service: meeting the new measurement challenges in libraries |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-08T19%3A15%3A03IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_emera&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=The%20Finna%20service:%20meeting%20the%20new%20measurement%20challenges%20in%20libraries&rft.jtitle=Library%20management&rft.au=Laine,%20Timo&rft.date=2019-01-14&rft.volume=40&rft.issue=1/2&rft.spage=2&rft.epage=11&rft.pages=2-11&rft.issn=0143-5124&rft.eissn=1758-7921&rft_id=info:doi/10.1108/LM-02-2018-0007&rft_dat=%3Cproquest_emera%3E2157376057%3C/proquest_emera%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2157376057&rft_id=info:pmid/&rfr_iscdi=true |