A Passion for Service: Using Content Analysis to Explicate

Climate is conceptualized as employee perceptions of one or more strategic imperatives made manifest through work place routines and rewards. Notes from 97 panel interviews with 350 financial service company employees were analyzed for content to explicate the themes panelists used when asked to dis...

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Veröffentlicht in:	Journal of applied psychology 1992-10, Vol.77 (5), p.705
Hauptverfasser:	Schneider, Benjamin, Wheeler, Jill K, Cox, Jonathan F
Format:	Artikel
Sprache:	eng
Schlagworte:	Content analysis Correlation analysis Customer services Employee attitude Employment Factors Impacts Incentives Organizational behavior Perceptions Service industries Social research Studies
Online-Zugang:	Volltext
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