Open-Source Software in the Sciences: The Challenge of User Support

This study examines user support issues concerning open-source software in computational sciences. The literature suggests that there are three main problem areas: transparency, learnability, and usability. Looking at questions asked in user communities for chemistry software projects, the author fo...

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Veröffentlicht in:	Journal of business and technical communication 2019-01, Vol.33 (1), p.60-90
1. Verfasser:	Swarts, Jason
Format:	Artikel
Sprache:	eng
Schlagworte:	Open source software Public domain Usability User services
Online-Zugang:	Volltext
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