Turkish-Speaking Service-User Experience of Guided Self-Help in an Improving Access to Psychological Therapies Service: Using Discovery Interviews to Improve Services
Improving Access to Psychological Therapies (IAPT) delivers guided self-help (GSH) interventions in the United Kingdom (UK). A minority service-user group for whom we know little of their engagement with GSH are Turkish-speaking users. The study aimed to better understand Turkish-speaking service-us...
Gespeichert in:
| Veröffentlicht in: | Qualitative report 2018-09, Vol.23 (9), p.2205-2221 |
|---|---|
| Hauptverfasser: | , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 2221 |
|---|---|
| container_issue | 9 |
| container_start_page | 2205 |
| container_title | Qualitative report |
| container_volume | 23 |
| creator | Christodoulou, Vasiliki Fortune, Lorna Arslan, Gozde Koc, Canan |
| description | Improving Access to Psychological Therapies (IAPT) delivers guided self-help (GSH) interventions in the United Kingdom (UK). A minority service-user group for whom we know little of their engagement with GSH are Turkish-speaking users. The study aimed to better understand Turkish-speaking service-users experience of a GSH intervention in an IAPT service and identify possible service improvements. A discovery interview method facilitated service-users to describe their experience of GSH. Transcripts were analysed thematically. Excerpts of service-user narratives and thematic commonalities across interviews were disseminated in clinical teams and informed service improvements. Participant distress was expressed through somatic complaints, a high level of confusion and inactivity. Engagement with GSH was affected by ambivalent help-seeking and sense of limited self-efficacy. Service improvements aimed to address a widespread sense of confusion and anxiety. Listening to service-user experience provides opportunities for mending communication gaps between services and ethnic minority service-users. Key Words: IAPT, Guided Self-Help (GSH), Turkish Speaking, Ethnic Minority, Service-User Narrative, Discovery Interview |
| doi_str_mv | 10.46743/2160-3715/2018.2324 |
| format | Article |
| fullrecord | <record><control><sourceid>gale_proqu</sourceid><recordid>TN_cdi_proquest_journals_2116801000</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><galeid>A568570144</galeid><sourcerecordid>A568570144</sourcerecordid><originalsourceid>FETCH-LOGICAL-c364t-d2b1e3ecadeed12eca091d03510275da8523c00b41c2253bd5e26c6d33fc81e93</originalsourceid><addsrcrecordid>eNo9kc1OwzAQhC0EEuXnDThY4pyytuMkcKv4rVQJJNqz5dqb1pDGwU4LfSGek6QFTrtazzcjeQi5YDBMszwVV5xlkIicySsOrBhywdMDMvi_HpIBA8kTYGl-TE5ifAPgQvB8QL6n6_Du4jJ5bVC_u3pBXzFsnMFkFjHQ-68Gg8PaIPUlfVw7i7ZTVGXyhFVDXU11TcerJvhNz46MwRhp6-lL3Jqlr_zCGV3R6RKDbhzGP_cbOos9cOei8RsMWzqu2_4JP3f43hL_5PGMHJW6inj-O0_J7OF-evuUTJ4fx7ejSWJElraJ5XOGAo22iJbxboFrZkFIBjyXVheSCwMwT5nhXIq5lcgzk1khSlMwvBan5HLv28V_rDG26s2vQ91FKs5YVgADgE413KsWukLl6tK3QRvdx66c8TWWrruPZFbIvPvztAPSPWCCjzFgqZrgVjpsFQO1q1D1Zam-LNVXqPoKxQ94W5EV</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2116801000</pqid></control><display><type>article</type><title>Turkish-Speaking Service-User Experience of Guided Self-Help in an Improving Access to Psychological Therapies Service: Using Discovery Interviews to Improve Services</title><source>DOAJ Directory of Open Access Journals</source><source>EZB-FREE-00999 freely available EZB journals</source><source>Sociological Abstracts</source><creator>Christodoulou, Vasiliki ; Fortune, Lorna ; Arslan, Gozde ; Koc, Canan</creator><creatorcontrib>Christodoulou, Vasiliki ; Fortune, Lorna ; Arslan, Gozde ; Koc, Canan</creatorcontrib><description>Improving Access to Psychological Therapies (IAPT) delivers guided self-help (GSH) interventions in the United Kingdom (UK). A minority service-user group for whom we know little of their engagement with GSH are Turkish-speaking users. The study aimed to better understand Turkish-speaking service-users experience of a GSH intervention in an IAPT service and identify possible service improvements. A discovery interview method facilitated service-users to describe their experience of GSH. Transcripts were analysed thematically. Excerpts of service-user narratives and thematic commonalities across interviews were disseminated in clinical teams and informed service improvements. Participant distress was expressed through somatic complaints, a high level of confusion and inactivity. Engagement with GSH was affected by ambivalent help-seeking and sense of limited self-efficacy. Service improvements aimed to address a widespread sense of confusion and anxiety. Listening to service-user experience provides opportunities for mending communication gaps between services and ethnic minority service-users. Key Words: IAPT, Guided Self-Help (GSH), Turkish Speaking, Ethnic Minority, Service-User Narrative, Discovery Interview</description><identifier>ISSN: 1052-0147</identifier><identifier>EISSN: 2160-3715</identifier><identifier>DOI: 10.46743/2160-3715/2018.2324</identifier><language>eng</language><publisher>Fort Lauderdale: Nova Southeastern University, Inc</publisher><subject>Analysis ; Clinical trials ; Collaboration ; Communication ; Community Relations ; Control Groups ; Cultural Background ; Demographic aspects ; End users ; Ethnicity ; Health care ; Health care services accessibility ; Health services ; Help seeking behavior ; Internet ; Intervention ; Interviews ; Mental depression ; Mental health ; Mental Health Programs ; Minority & ethnic groups ; Minority groups ; Narratives ; Primary care ; Psychiatry ; Psychological aspects ; Psychological distress ; Psychological Services ; Psychotherapy ; Qualitative research ; Randomized Controlled Trials ; Resistance (Psychology) ; Self Efficacy ; Self help ; Self help groups ; Service enhancement ; Surveys ; Turkic Languages ; User experience</subject><ispartof>Qualitative report, 2018-09, Vol.23 (9), p.2205-2221</ispartof><rights>COPYRIGHT 2018 Nova Southeastern University, Inc.</rights><rights>Copyright The Qualitative Report Sep 2018</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c364t-d2b1e3ecadeed12eca091d03510275da8523c00b41c2253bd5e26c6d33fc81e93</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,776,780,860,27321,27901,27902,33751</link.rule.ids></links><search><creatorcontrib>Christodoulou, Vasiliki</creatorcontrib><creatorcontrib>Fortune, Lorna</creatorcontrib><creatorcontrib>Arslan, Gozde</creatorcontrib><creatorcontrib>Koc, Canan</creatorcontrib><title>Turkish-Speaking Service-User Experience of Guided Self-Help in an Improving Access to Psychological Therapies Service: Using Discovery Interviews to Improve Services</title><title>Qualitative report</title><description>Improving Access to Psychological Therapies (IAPT) delivers guided self-help (GSH) interventions in the United Kingdom (UK). A minority service-user group for whom we know little of their engagement with GSH are Turkish-speaking users. The study aimed to better understand Turkish-speaking service-users experience of a GSH intervention in an IAPT service and identify possible service improvements. A discovery interview method facilitated service-users to describe their experience of GSH. Transcripts were analysed thematically. Excerpts of service-user narratives and thematic commonalities across interviews were disseminated in clinical teams and informed service improvements. Participant distress was expressed through somatic complaints, a high level of confusion and inactivity. Engagement with GSH was affected by ambivalent help-seeking and sense of limited self-efficacy. Service improvements aimed to address a widespread sense of confusion and anxiety. Listening to service-user experience provides opportunities for mending communication gaps between services and ethnic minority service-users. Key Words: IAPT, Guided Self-Help (GSH), Turkish Speaking, Ethnic Minority, Service-User Narrative, Discovery Interview</description><subject>Analysis</subject><subject>Clinical trials</subject><subject>Collaboration</subject><subject>Communication</subject><subject>Community Relations</subject><subject>Control Groups</subject><subject>Cultural Background</subject><subject>Demographic aspects</subject><subject>End users</subject><subject>Ethnicity</subject><subject>Health care</subject><subject>Health care services accessibility</subject><subject>Health services</subject><subject>Help seeking behavior</subject><subject>Internet</subject><subject>Intervention</subject><subject>Interviews</subject><subject>Mental depression</subject><subject>Mental health</subject><subject>Mental Health Programs</subject><subject>Minority & ethnic groups</subject><subject>Minority groups</subject><subject>Narratives</subject><subject>Primary care</subject><subject>Psychiatry</subject><subject>Psychological aspects</subject><subject>Psychological distress</subject><subject>Psychological Services</subject><subject>Psychotherapy</subject><subject>Qualitative research</subject><subject>Randomized Controlled Trials</subject><subject>Resistance (Psychology)</subject><subject>Self Efficacy</subject><subject>Self help</subject><subject>Self help groups</subject><subject>Service enhancement</subject><subject>Surveys</subject><subject>Turkic Languages</subject><subject>User experience</subject><issn>1052-0147</issn><issn>2160-3715</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2018</creationdate><recordtype>article</recordtype><sourceid>8G5</sourceid><sourceid>BENPR</sourceid><sourceid>BHHNA</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNo9kc1OwzAQhC0EEuXnDThY4pyytuMkcKv4rVQJJNqz5dqb1pDGwU4LfSGek6QFTrtazzcjeQi5YDBMszwVV5xlkIicySsOrBhywdMDMvi_HpIBA8kTYGl-TE5ifAPgQvB8QL6n6_Du4jJ5bVC_u3pBXzFsnMFkFjHQ-68Gg8PaIPUlfVw7i7ZTVGXyhFVDXU11TcerJvhNz46MwRhp6-lL3Jqlr_zCGV3R6RKDbhzGP_cbOos9cOei8RsMWzqu2_4JP3f43hL_5PGMHJW6inj-O0_J7OF-evuUTJ4fx7ejSWJElraJ5XOGAo22iJbxboFrZkFIBjyXVheSCwMwT5nhXIq5lcgzk1khSlMwvBan5HLv28V_rDG26s2vQ91FKs5YVgADgE413KsWukLl6tK3QRvdx66c8TWWrruPZFbIvPvztAPSPWCCjzFgqZrgVjpsFQO1q1D1Zam-LNVXqPoKxQ94W5EV</recordid><startdate>20180901</startdate><enddate>20180901</enddate><creator>Christodoulou, Vasiliki</creator><creator>Fortune, Lorna</creator><creator>Arslan, Gozde</creator><creator>Koc, Canan</creator><general>Nova Southeastern University, Inc</general><general>The Qualitative Report</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0-V</scope><scope>3V.</scope><scope>4U-</scope><scope>7U4</scope><scope>7XB</scope><scope>88B</scope><scope>8FK</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BHHNA</scope><scope>CCPQU</scope><scope>CJNVE</scope><scope>DWI</scope><scope>DWQXO</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HEHIP</scope><scope>M0P</scope><scope>M2O</scope><scope>M2S</scope><scope>MBDVC</scope><scope>PIMPY</scope><scope>PQEDU</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope><scope>WZK</scope></search><sort><creationdate>20180901</creationdate><title>Turkish-Speaking Service-User Experience of Guided Self-Help in an Improving Access to Psychological Therapies Service: Using Discovery Interviews to Improve Services</title><author>Christodoulou, Vasiliki ; Fortune, Lorna ; Arslan, Gozde ; Koc, Canan</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c364t-d2b1e3ecadeed12eca091d03510275da8523c00b41c2253bd5e26c6d33fc81e93</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2018</creationdate><topic>Analysis</topic><topic>Clinical trials</topic><topic>Collaboration</topic><topic>Communication</topic><topic>Community Relations</topic><topic>Control Groups</topic><topic>Cultural Background</topic><topic>Demographic aspects</topic><topic>End users</topic><topic>Ethnicity</topic><topic>Health care</topic><topic>Health care services accessibility</topic><topic>Health services</topic><topic>Help seeking behavior</topic><topic>Internet</topic><topic>Intervention</topic><topic>Interviews</topic><topic>Mental depression</topic><topic>Mental health</topic><topic>Mental Health Programs</topic><topic>Minority & ethnic groups</topic><topic>Minority groups</topic><topic>Narratives</topic><topic>Primary care</topic><topic>Psychiatry</topic><topic>Psychological aspects</topic><topic>Psychological distress</topic><topic>Psychological Services</topic><topic>Psychotherapy</topic><topic>Qualitative research</topic><topic>Randomized Controlled Trials</topic><topic>Resistance (Psychology)</topic><topic>Self Efficacy</topic><topic>Self help</topic><topic>Self help groups</topic><topic>Service enhancement</topic><topic>Surveys</topic><topic>Turkic Languages</topic><topic>User experience</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Christodoulou, Vasiliki</creatorcontrib><creatorcontrib>Fortune, Lorna</creatorcontrib><creatorcontrib>Arslan, Gozde</creatorcontrib><creatorcontrib>Koc, Canan</creatorcontrib><collection>CrossRef</collection><collection>ProQuest Social Sciences Premium Collection</collection><collection>ProQuest Central (Corporate)</collection><collection>University Readers</collection><collection>Sociological Abstracts (pre-2017)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Education Database (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Sociological Abstracts</collection><collection>ProQuest One Community College</collection><collection>Education Collection</collection><collection>Sociological Abstracts</collection><collection>ProQuest Central Korea</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>Sociology Collection</collection><collection>Education Database</collection><collection>Research Library</collection><collection>Sociology Database</collection><collection>Research Library (Corporate)</collection><collection>Publicly Available Content Database</collection><collection>ProQuest One Education</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest Central Basic</collection><collection>Sociological Abstracts (Ovid)</collection><jtitle>Qualitative report</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Christodoulou, Vasiliki</au><au>Fortune, Lorna</au><au>Arslan, Gozde</au><au>Koc, Canan</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Turkish-Speaking Service-User Experience of Guided Self-Help in an Improving Access to Psychological Therapies Service: Using Discovery Interviews to Improve Services</atitle><jtitle>Qualitative report</jtitle><date>2018-09-01</date><risdate>2018</risdate><volume>23</volume><issue>9</issue><spage>2205</spage><epage>2221</epage><pages>2205-2221</pages><issn>1052-0147</issn><eissn>2160-3715</eissn><abstract>Improving Access to Psychological Therapies (IAPT) delivers guided self-help (GSH) interventions in the United Kingdom (UK). A minority service-user group for whom we know little of their engagement with GSH are Turkish-speaking users. The study aimed to better understand Turkish-speaking service-users experience of a GSH intervention in an IAPT service and identify possible service improvements. A discovery interview method facilitated service-users to describe their experience of GSH. Transcripts were analysed thematically. Excerpts of service-user narratives and thematic commonalities across interviews were disseminated in clinical teams and informed service improvements. Participant distress was expressed through somatic complaints, a high level of confusion and inactivity. Engagement with GSH was affected by ambivalent help-seeking and sense of limited self-efficacy. Service improvements aimed to address a widespread sense of confusion and anxiety. Listening to service-user experience provides opportunities for mending communication gaps between services and ethnic minority service-users. Key Words: IAPT, Guided Self-Help (GSH), Turkish Speaking, Ethnic Minority, Service-User Narrative, Discovery Interview</abstract><cop>Fort Lauderdale</cop><pub>Nova Southeastern University, Inc</pub><doi>10.46743/2160-3715/2018.2324</doi><tpages>17</tpages><oa>free_for_read</oa></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1052-0147 |
| ispartof | Qualitative report, 2018-09, Vol.23 (9), p.2205-2221 |
| issn | 1052-0147 2160-3715 |
| language | eng |
| recordid | cdi_proquest_journals_2116801000 |
| source | DOAJ Directory of Open Access Journals; EZB-FREE-00999 freely available EZB journals; Sociological Abstracts |
| subjects | Analysis Clinical trials Collaboration Communication Community Relations Control Groups Cultural Background Demographic aspects End users Ethnicity Health care Health care services accessibility Health services Help seeking behavior Internet Intervention Interviews Mental depression Mental health Mental Health Programs Minority & ethnic groups Minority groups Narratives Primary care Psychiatry Psychological aspects Psychological distress Psychological Services Psychotherapy Qualitative research Randomized Controlled Trials Resistance (Psychology) Self Efficacy Self help Self help groups Service enhancement Surveys Turkic Languages User experience |
| title | Turkish-Speaking Service-User Experience of Guided Self-Help in an Improving Access to Psychological Therapies Service: Using Discovery Interviews to Improve Services |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-10T03%3A38%3A40IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-gale_proqu&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Turkish-Speaking%20Service-User%20Experience%20of%20Guided%20Self-Help%20in%20an%20Improving%20Access%20to%20Psychological%20Therapies%20Service:%20Using%20Discovery%20Interviews%20to%20Improve%20Services&rft.jtitle=Qualitative%20report&rft.au=Christodoulou,%20Vasiliki&rft.date=2018-09-01&rft.volume=23&rft.issue=9&rft.spage=2205&rft.epage=2221&rft.pages=2205-2221&rft.issn=1052-0147&rft.eissn=2160-3715&rft_id=info:doi/10.46743/2160-3715/2018.2324&rft_dat=%3Cgale_proqu%3EA568570144%3C/gale_proqu%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2116801000&rft_id=info:pmid/&rft_galeid=A568570144&rfr_iscdi=true |