Customer satisfaction: the project manager's role

The project manager's role in ensuring customer satisfaction is examined. The many groups of customers for a project are identified and the importance of meeting their expectations is explained. Some guidelines for successful customer interaction are given. The role of customer satisfaction in...

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Bibliographische Detailangaben

Veröffentlicht in:	International journal of project management 1992-05, Vol.10 (2), p.123-127
1. Verfasser:	R Ireland, L
Format:	Artikel
Sprache:	eng
Schlagworte:	customer expectations Customer satisfaction Expectations Guidelines Managers Project management Quality Roles
Online-Zugang:	Volltext
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