Customer satisfaction: the project manager's role

Customer satisfaction: the project manager's role

The project manager's role in ensuring customer satisfaction is examined. The many groups of customers for a project are identified and the importance of meeting their expectations is explained. Some guidelines for successful customer interaction are given. The role of customer satisfaction in...

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Veröffentlicht in:International journal of project management 1992-05, Vol.10 (2), p.123-127
1. Verfasser: R Ireland, L
Format: Artikel
Sprache:eng
Schlagworte:
customer expectations
Customer satisfaction
Expectations
Guidelines
Managers
Project management
Quality
Roles
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container_end_page 127
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container_title International journal of project management
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creator R Ireland, L
description The project manager's role in ensuring customer satisfaction is examined. The many groups of customers for a project are identified and the importance of meeting their expectations is explained. Some guidelines for successful customer interaction are given. The role of customer satisfaction in quality is highlighted.
doi_str_mv 10.1016/0263-7863(92)90065-H
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identifier ISSN: 0263-7863
ispartof International journal of project management, 1992-05, Vol.10 (2), p.123-127
issn 0263-7863
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language eng
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source ScienceDirect Journals (5 years ago - present)
subjects customer expectations
Customer satisfaction
Expectations
Guidelines
Managers
Project management
Quality
Roles
title Customer satisfaction: the project manager's role
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