Organizational Factors That Affect Service Delivery in the Hospitality Sector

The paper examines the set of organizational factors that affect service delivery (job performances) in the hospitality industry. Descriptive research design was adopted for the study. A sample of 150 frontline hotel employees in Surat served as the study setting. Data was gathered through a self-ad...

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Veröffentlicht in:	ICFAI journal of marketing management 2018-08, Vol.17 (3), p.50-84
Hauptverfasser:	Garg, Rashmi, Garg, Renuka
Format:	Artikel
Sprache:	eng
Schlagworte:	Behavior Burnout Careers Corporate culture Customer feedback Customer services Descriptive research Employee empowerment Employees Employment Empowerment Hospitality industry Hygiene Job enrichment Job satisfaction Leadership Literature reviews Marketing Organizational behavior Personality Quality of service Responsibilities Studies Success Work environment
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