Rating healthcare services: consumer satisfaction vs. health system performance

The complex healthcare services and the consumer's lack of technical knowledge to assess them engender a debate over using consumer satisfaction ratings as a quality-of-care marker. This paper aims firstly to investigate the effect of socio-demographic, socio-economic and spatial characteristic...

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Veröffentlicht in:	The Service industries journal 2018-10, Vol.38 (13-14), p.974-994
Hauptverfasser:	Horodnic, Adrian V., Apetrei, Andreea, Luca, Florin-Alexandru, Ciobanu, Claudia-Ioana
Format:	Artikel
Sprache:	eng
Schlagworte:	consumer satisfaction Consumers Customer satisfaction Europe Health care health system performance healthcare quality Healthcare services Sociodemographics 医疗保健服务 医疗保健质量 医疗系统绩效 欧洲 消费者满意度
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