Quality as symphony

A universally accepted definition of quality is elusive because broad definitions are difficult to operationalize, and more limited definitions are not sufficiently comprehensive to capture the richness and complexity of the construct. A better understanding of quality can be obtained if the composi...

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Bibliographische Detailangaben
Veröffentlicht in:	The Cornell hotel and restaurant administration quarterly 1995-06, Vol.36 (3), p.72-79
Hauptverfasser:	Reeves, Carol A, Bednar, David A
Format:	Artikel
Sprache:	eng
Schlagworte:	Consumer attitudes Customer satisfaction Customer services Customization Definitions food service Hospitality industry Hotels & motels Hotels and motels Manufacturing Marketing Methods Musical performances Process controls Quality control Quality of service Quality standards Studies
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