Quality as symphony
A universally accepted definition of quality is elusive because broad definitions are difficult to operationalize, and more limited definitions are not sufficiently comprehensive to capture the richness and complexity of the construct. A better understanding of quality can be obtained if the composi...
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| Veröffentlicht in: | The Cornell hotel and restaurant administration quarterly 1995-06, Vol.36 (3), p.72-79 |
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| container_end_page | 79 |
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| container_issue | 3 |
| container_start_page | 72 |
| container_title | The Cornell hotel and restaurant administration quarterly |
| container_volume | 36 |
| creator | Reeves, Carol A Bednar, David A |
| description | A universally accepted definition of quality is elusive because broad definitions are difficult to operationalize, and more limited definitions are not sufficiently comprehensive to capture the richness and complexity of the construct. A better understanding of quality can be obtained if the composite output of an organization is disaggregated and an appropriate quality definition identified for each component of the output. |
| doi_str_mv | 10.1016/0010-8804(95)96939-E |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0010-8804 |
| ispartof | The Cornell hotel and restaurant administration quarterly, 1995-06, Vol.36 (3), p.72-79 |
| issn | 0010-8804 1938-9655 1552-3853 1938-9663 |
| language | eng |
| recordid | cdi_proquest_journals_209734671 |
| source | SAGE Complete; Alma/SFX Local Collection |
| subjects | Consumer attitudes Customer satisfaction Customer services Customization Definitions food service Hospitality industry Hotels & motels Hotels and motels Manufacturing Marketing Methods Musical performances Process controls Quality control Quality of service Quality standards Studies |
| title | Quality as symphony |
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