Quality as symphony

Quality as symphony

A universally accepted definition of quality is elusive because broad definitions are difficult to operationalize, and more limited definitions are not sufficiently comprehensive to capture the richness and complexity of the construct. A better understanding of quality can be obtained if the composi...

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Veröffentlicht in:The Cornell hotel and restaurant administration quarterly 1995-06, Vol.36 (3), p.72-79
Hauptverfasser: Reeves, Carol A, Bednar, David A
Format: Artikel
Sprache:eng
Schlagworte:
Consumer attitudes
Customer satisfaction
Customer services
Customization
Definitions
food service
Hospitality industry
Hotels & motels
Hotels and motels
Manufacturing
Marketing
Methods
Musical performances
Process controls
Quality control
Quality of service
Quality standards
Studies
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Beschreibung
Zusammenfassung:A universally accepted definition of quality is elusive because broad definitions are difficult to operationalize, and more limited definitions are not sufficiently comprehensive to capture the richness and complexity of the construct. A better understanding of quality can be obtained if the composite output of an organization is disaggregated and an appropriate quality definition identified for each component of the output.
ISSN:0010-8804
1938-9655
1552-3853
1938-9663
DOI:10.1016/0010-8804(95)96939-E