Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD

Quality Function Deployment (QFD) is a quality management tool that transmits customer requirements into product design or innovation process to improve products’ customer satisfaction. For the first time, this paper points out the distortions of customer requirements existing in the transmission pr...

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Veröffentlicht in:	Mathematical problems in engineering 2018-01, Vol.2018 (2018), p.1-11
Hauptverfasser:	Geng, Lisha, Geng, Lixiao
Format:	Artikel
Sprache:	eng
Schlagworte:	Case studies Customer satisfaction Decision making Distortion Fuzzy sets Industrial engineering Innovations Knowledge management Linear programming Literature reviews Mathematical analysis Product design Product development Product quality Quality control Quality function deployment Quality management
Online-Zugang:	Volltext
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