Natural Language Dialogue Service for Appointment Scheduling Agents

Natural Language Dialogue Service for Appointment Scheduling Agents

Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by e-mail. We des...

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Veröffentlicht in:arXiv.org 1997-02
Hauptverfasser: Busemann, Stephan, Declerck, Thierry, Abdel Kader Diagne, Dini, Luca, Klein, Judith, Schmeier, Sven
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Sprache:eng
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Human behavior
Natural language
Scheduling
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creator Busemann, Stephan
Declerck, Thierry
Abdel Kader Diagne
Dini, Luca
Klein, Judith
Schmeier, Sven
description Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by e-mail. We describe COSMA, a fully implemented German language server for existing appointment scheduling agent systems. COSMA can cope with multiple dialogues in parallel, and accounts for differences in dialogue behaviour between human and machine agents. NL coverage of the sublanguage is achieved through both corpus-based grammar development and the use of message extraction techniques.
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subjects Human behavior
Natural language
Scheduling
title Natural Language Dialogue Service for Appointment Scheduling Agents
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