The role of ICTs in the servitisation and degradation of IT professional work

Recently IT work has been subjected to management approaches that apply production methods to service work. Specialised information and communication technologies (ICTs) used by IT professionals have played an important role in this ‘service turn’, but this has not been adequately explored in the li...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	New technology, work, and employment work, and employment, 2018-07, Vol.33 (2), p.149-170
Hauptverfasser:	Trusson, Clive, Hislop, Donald, Doherty, Neil F.
Format:	Artikel
Sprache:	eng
Schlagworte:	autonomy Communications technology control Degradation de‐skilling Information technology IT Service Management IT work job quality Management styles Professional autonomy Professionalism Professionals Self esteem servitisation
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!