Signaling effect of website usability on repurchase intention

•Signaling goes beyond initial purchase to influence repurchase intention.•Website interface usability signals after-sale service quality.•Expectation confirmation of signaled service quality affects repurchase intention. After-sale service quality is a key to differentiating an online seller from n...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	International journal of information management 2018-04, Vol.39, p.228-241
Hauptverfasser:	Pee, L.G., Jiang, James, Klein, Gary
Format:	Artikel
Sprache:	eng
Schlagworte:	Consumer behavior Customers Electronic commerce Information need Model testing Online shopping Repurchase Repurchase intention Signal quality Signaling Usability User interface Website usability Websites
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!