What is success in ombuds processes? Evaluation of a university ombudsman

What is success in ombuds processes? Evaluation of a university ombudsman

This article reports the results of an in-depth study of the conflicts of forty-five students using an ombud at a large Southern university. Analysis of disputant characteristics and case contexts identifies factors that affect success in this ombud process.

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Bibliographische Detailangaben
Veröffentlicht in:Conflict resolution quarterly 2004-04, Vol.21 (3), p.313-335
1. Verfasser: Harrison, Tyler R.
Format: Artikel
Sprache:eng
Schlagworte:
Colleges & universities
Conflict resolution
Data analysis
DISPUTE RESOLUTION
Dispute resolution (Law)
Interviews
Legal status, laws, etc
MEDIATION
Medical care
OMBUDSMAN
Ombudspersons
Social science research
Students
Studies
U.S.A
Universities
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Beschreibung
Zusammenfassung:This article reports the results of an in-depth study of the conflicts of forty-five students using an ombud at a large Southern university. Analysis of disputant characteristics and case contexts identifies factors that affect success in this ombud process.
ISSN:1536-5581
1541-1508
DOI:10.1002/crq.65