An Application of the Balanced Scorecard to Public Transit System Performance Assessment
Public transit systems, like all public entities, are being subjected to ever-increasing scrutiny due to public concerns over increased taxation as well as budget shortfalls at all levels of government. Public transit firms exist primarily to support a mission composed of three distinct components:...
Gespeichert in:
| Veröffentlicht in: | Transportation journal 2004-12, Vol.43 (1), p.26-55 |
|---|---|
| 1. Verfasser: | |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 55 |
|---|---|
| container_issue | 1 |
| container_start_page | 26 |
| container_title | Transportation journal |
| container_volume | 43 |
| creator | PHILLIPS, JASON KEITH |
| description | Public transit systems, like all public entities, are being subjected to ever-increasing scrutiny due to public concerns over increased taxation as well as budget shortfalls at all levels of government. Public transit firms exist primarily to support a mission composed of three distinct components: efficiency, effectiveness, and impact. This article focuses on adapting the balanced scorecard, originally developed for use in the private sector, for use in the public sector—specifically, for the appraisal of public transit system performance. This article also develops the first comprehensive "shopping list" of transit system performance constructs/goals and their corresponding transit performance measures via a comprehensive analysis of both the transit goal and performance measurement literature. |
| format | Article |
| fullrecord | <record><control><sourceid>gale_proqu</sourceid><recordid>TN_cdi_proquest_journals_204593866</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><galeid>A114593331</galeid><jstor_id>20713557</jstor_id><sourcerecordid>A114593331</sourcerecordid><originalsourceid>FETCH-LOGICAL-g241t-f82d5eb8de52505978d8f1a08de2175832e52c355c58184c3a8b718f47487fce3</originalsourceid><addsrcrecordid>eNpt0EtLAzEQAOBFFKzVnyAEweNKnpv0uBZfULDQCr0taXZSt-wmNUkP_femVDyVOQRmvsxMclGMKBGyZFStLosRxpyUpCL0uriJcYsxlpyzUbGqHap3u74zOnXeIW9R-gb0rHvtDLRoYXwAo0OLkkfz_TpDtAzaxS6hxSEmGNAcgvVhOHpUxwgxDuDSbXFldR_h7u8cF1-vL8vpezn7fPuY1rNyQzlJpVW0FbBWLQgqsJhI1SpLNM4JSqRQjOaCYUIYoYjihmm1lkRZLrmS1gAbFw-nvrvgf_YQU7P1--DyyIZiLiZMVVVG5QltdA9N56xPQZsNOAi69w5sl9M1IUfPGMn-6YzP0cLQmbMXHv-20NHo3uYfMl1sdqEbdDg0RIiKKImzuz-5bUw-_NcpliS_UbJfEUiDqw</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>204593866</pqid></control><display><type>article</type><title>An Application of the Balanced Scorecard to Public Transit System Performance Assessment</title><source>Jstor Complete Legacy</source><source>Business Source Complete</source><creator>PHILLIPS, JASON KEITH</creator><creatorcontrib>PHILLIPS, JASON KEITH</creatorcontrib><description>Public transit systems, like all public entities, are being subjected to ever-increasing scrutiny due to public concerns over increased taxation as well as budget shortfalls at all levels of government. Public transit firms exist primarily to support a mission composed of three distinct components: efficiency, effectiveness, and impact. This article focuses on adapting the balanced scorecard, originally developed for use in the private sector, for use in the public sector—specifically, for the appraisal of public transit system performance. This article also develops the first comprehensive "shopping list" of transit system performance constructs/goals and their corresponding transit performance measures via a comprehensive analysis of both the transit goal and performance measurement literature.</description><identifier>ISSN: 0041-1612</identifier><identifier>EISSN: 2157-328X</identifier><identifier>CODEN: TRNJAE</identifier><language>eng</language><publisher>Lock Haven, PA: The American Society of Traffic and Logistics</publisher><subject>Applied sciences ; Balanced Scorecard ; Cost efficiency ; Efficiency ; Efficiency metrics ; Environmental quality ; Exact sciences and technology ; Ground, air and sea transportation, marine construction ; Investigations ; Management ; Mass transit ; Objectives ; Operating costs ; Passenger vehicles ; Passengers ; Performance evaluation ; Private sector ; Public sector ; Public transportation ; Studies ; Taxation ; Technology application ; Transit systems ; Transportation planning, management and economics ; Vehicle capacity ; Vehicle operation ; Vehicle performance</subject><ispartof>Transportation journal, 2004-12, Vol.43 (1), p.26-55</ispartof><rights>Copyright 2004 American Society of Transportation and Logistics</rights><rights>2004 INIST-CNRS</rights><rights>COPYRIGHT 2004 Penn State University Press</rights><rights>Copyright American Society of Transportation and Logistics Winter 2004</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.jstor.org/stable/pdf/20713557$$EPDF$$P50$$Gjstor$$H</linktopdf><linktohtml>$$Uhttps://www.jstor.org/stable/20713557$$EHTML$$P50$$Gjstor$$H</linktohtml><link.rule.ids>314,776,780,799,57995,58228</link.rule.ids><backlink>$$Uhttp://pascal-francis.inist.fr/vibad/index.php?action=getRecordDetail&idt=15561870$$DView record in Pascal Francis$$Hfree_for_read</backlink></links><search><creatorcontrib>PHILLIPS, JASON KEITH</creatorcontrib><title>An Application of the Balanced Scorecard to Public Transit System Performance Assessment</title><title>Transportation journal</title><description>Public transit systems, like all public entities, are being subjected to ever-increasing scrutiny due to public concerns over increased taxation as well as budget shortfalls at all levels of government. Public transit firms exist primarily to support a mission composed of three distinct components: efficiency, effectiveness, and impact. This article focuses on adapting the balanced scorecard, originally developed for use in the private sector, for use in the public sector—specifically, for the appraisal of public transit system performance. This article also develops the first comprehensive "shopping list" of transit system performance constructs/goals and their corresponding transit performance measures via a comprehensive analysis of both the transit goal and performance measurement literature.</description><subject>Applied sciences</subject><subject>Balanced Scorecard</subject><subject>Cost efficiency</subject><subject>Efficiency</subject><subject>Efficiency metrics</subject><subject>Environmental quality</subject><subject>Exact sciences and technology</subject><subject>Ground, air and sea transportation, marine construction</subject><subject>Investigations</subject><subject>Management</subject><subject>Mass transit</subject><subject>Objectives</subject><subject>Operating costs</subject><subject>Passenger vehicles</subject><subject>Passengers</subject><subject>Performance evaluation</subject><subject>Private sector</subject><subject>Public sector</subject><subject>Public transportation</subject><subject>Studies</subject><subject>Taxation</subject><subject>Technology application</subject><subject>Transit systems</subject><subject>Transportation planning, management and economics</subject><subject>Vehicle capacity</subject><subject>Vehicle operation</subject><subject>Vehicle performance</subject><issn>0041-1612</issn><issn>2157-328X</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2004</creationdate><recordtype>article</recordtype><sourceid>8G5</sourceid><sourceid>BENPR</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNpt0EtLAzEQAOBFFKzVnyAEweNKnpv0uBZfULDQCr0taXZSt-wmNUkP_femVDyVOQRmvsxMclGMKBGyZFStLosRxpyUpCL0uriJcYsxlpyzUbGqHap3u74zOnXeIW9R-gb0rHvtDLRoYXwAo0OLkkfz_TpDtAzaxS6hxSEmGNAcgvVhOHpUxwgxDuDSbXFldR_h7u8cF1-vL8vpezn7fPuY1rNyQzlJpVW0FbBWLQgqsJhI1SpLNM4JSqRQjOaCYUIYoYjihmm1lkRZLrmS1gAbFw-nvrvgf_YQU7P1--DyyIZiLiZMVVVG5QltdA9N56xPQZsNOAi69w5sl9M1IUfPGMn-6YzP0cLQmbMXHv-20NHo3uYfMl1sdqEbdDg0RIiKKImzuz-5bUw-_NcpliS_UbJfEUiDqw</recordid><startdate>20041222</startdate><enddate>20041222</enddate><creator>PHILLIPS, JASON KEITH</creator><general>The American Society of Traffic and Logistics</general><general>American Society of Transportation and Logistics</general><general>Penn State University Press</general><general>Pennsylvania State University Press</general><scope>IQODW</scope><scope>0U~</scope><scope>1-H</scope><scope>3V.</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>87Z</scope><scope>883</scope><scope>88F</scope><scope>88I</scope><scope>8FE</scope><scope>8FG</scope><scope>8FK</scope><scope>8FL</scope><scope>8G5</scope><scope>ABJCF</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BGLVJ</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FRNLG</scope><scope>F~G</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HCIFZ</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>L.0</scope><scope>L6V</scope><scope>M0C</scope><scope>M0F</scope><scope>M1Q</scope><scope>M2O</scope><scope>M2P</scope><scope>M7S</scope><scope>MBDVC</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PTHSS</scope><scope>Q9U</scope><scope>S0X</scope></search><sort><creationdate>20041222</creationdate><title>An Application of the Balanced Scorecard to Public Transit System Performance Assessment</title><author>PHILLIPS, JASON KEITH</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-g241t-f82d5eb8de52505978d8f1a08de2175832e52c355c58184c3a8b718f47487fce3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2004</creationdate><topic>Applied sciences</topic><topic>Balanced Scorecard</topic><topic>Cost efficiency</topic><topic>Efficiency</topic><topic>Efficiency metrics</topic><topic>Environmental quality</topic><topic>Exact sciences and technology</topic><topic>Ground, air and sea transportation, marine construction</topic><topic>Investigations</topic><topic>Management</topic><topic>Mass transit</topic><topic>Objectives</topic><topic>Operating costs</topic><topic>Passenger vehicles</topic><topic>Passengers</topic><topic>Performance evaluation</topic><topic>Private sector</topic><topic>Public sector</topic><topic>Public transportation</topic><topic>Studies</topic><topic>Taxation</topic><topic>Technology application</topic><topic>Transit systems</topic><topic>Transportation planning, management and economics</topic><topic>Vehicle capacity</topic><topic>Vehicle operation</topic><topic>Vehicle performance</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>PHILLIPS, JASON KEITH</creatorcontrib><collection>Pascal-Francis</collection><collection>Global News & ABI/Inform Professional</collection><collection>Trade PRO</collection><collection>ProQuest Central (Corporate)</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Global (Alumni Edition)</collection><collection>ABI/INFORM Trade & Industry (Alumni Edition)</collection><collection>Military Database (Alumni Edition)</collection><collection>Science Database (Alumni Edition)</collection><collection>ProQuest SciTech Collection</collection><collection>ProQuest Technology Collection</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>Research Library (Alumni Edition)</collection><collection>Materials Science & Engineering Collection</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>Technology Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>Business Premium Collection (Alumni)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>SciTech Premium Collection</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Professional Standard</collection><collection>ProQuest Engineering Collection</collection><collection>ABI/INFORM Global</collection><collection>ABI/INFORM Trade & Industry</collection><collection>Military Database</collection><collection>Research Library</collection><collection>Science Database</collection><collection>Engineering Database</collection><collection>Research Library (Corporate)</collection><collection>ProQuest One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>Engineering Collection</collection><collection>ProQuest Central Basic</collection><collection>SIRS Editorial</collection><jtitle>Transportation journal</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>PHILLIPS, JASON KEITH</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>An Application of the Balanced Scorecard to Public Transit System Performance Assessment</atitle><jtitle>Transportation journal</jtitle><date>2004-12-22</date><risdate>2004</risdate><volume>43</volume><issue>1</issue><spage>26</spage><epage>55</epage><pages>26-55</pages><issn>0041-1612</issn><eissn>2157-328X</eissn><coden>TRNJAE</coden><abstract>Public transit systems, like all public entities, are being subjected to ever-increasing scrutiny due to public concerns over increased taxation as well as budget shortfalls at all levels of government. Public transit firms exist primarily to support a mission composed of three distinct components: efficiency, effectiveness, and impact. This article focuses on adapting the balanced scorecard, originally developed for use in the private sector, for use in the public sector—specifically, for the appraisal of public transit system performance. This article also develops the first comprehensive "shopping list" of transit system performance constructs/goals and their corresponding transit performance measures via a comprehensive analysis of both the transit goal and performance measurement literature.</abstract><cop>Lock Haven, PA</cop><pub>The American Society of Traffic and Logistics</pub><tpages>30</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0041-1612 |
| ispartof | Transportation journal, 2004-12, Vol.43 (1), p.26-55 |
| issn | 0041-1612 2157-328X |
| language | eng |
| recordid | cdi_proquest_journals_204593866 |
| source | Jstor Complete Legacy; Business Source Complete |
| subjects | Applied sciences Balanced Scorecard Cost efficiency Efficiency Efficiency metrics Environmental quality Exact sciences and technology Ground, air and sea transportation, marine construction Investigations Management Mass transit Objectives Operating costs Passenger vehicles Passengers Performance evaluation Private sector Public sector Public transportation Studies Taxation Technology application Transit systems Transportation planning, management and economics Vehicle capacity Vehicle operation Vehicle performance |
| title | An Application of the Balanced Scorecard to Public Transit System Performance Assessment |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-27T16%3A03%3A16IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-gale_proqu&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=An%20Application%20of%20the%20Balanced%20Scorecard%20to%20Public%20Transit%20System%20Performance%20Assessment&rft.jtitle=Transportation%20journal&rft.au=PHILLIPS,%20JASON%20KEITH&rft.date=2004-12-22&rft.volume=43&rft.issue=1&rft.spage=26&rft.epage=55&rft.pages=26-55&rft.issn=0041-1612&rft.eissn=2157-328X&rft.coden=TRNJAE&rft_id=info:doi/&rft_dat=%3Cgale_proqu%3EA114593331%3C/gale_proqu%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=204593866&rft_id=info:pmid/&rft_galeid=A114593331&rft_jstor_id=20713557&rfr_iscdi=true |