The Asymmetric Impact of Customer Information Portability on Service Competition: Evidence from the Global Wireless Industry

We study the impact of customer information portability on market competition in customer‐centric, technology‐intensive service industries. By allowing customer information to be transferrable among service providers, portability in theory may help reduce switching costs and promote competition. Yet...

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Veröffentlicht in:	Production and operations management 2018-05, Vol.27 (5), p.839-858
Hauptverfasser:	Wei, Xiahua, Zhu, Kevin Xiaoguo
Format:	Artikel
Sprache:	eng
Schlagworte:	Competition customer segmentation Customer services Market shares Policy making portability public policy Service industries Small & medium sized enterprises-SME switching costs Telecommunications industry Wireless communications wireless telecom industry
Online-Zugang:	Volltext
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