Reconstructing the professional domain: Boundary work of professionals and volunteers in the context of social service reform

Shifts from professionals to volunteers are observed across national contexts and in various types of public services, particularly in long-term care and social work. This article examines how professionals and volunteers in the Netherlands perform boundary work to construct, maintain and dissolve b...

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Veröffentlicht in:Current sociology 2018-05, Vol.66 (3), p.392-411
Hauptverfasser: van Bochove, Marianne, Tonkens, Evelien, Verplanke, Loes, Roggeveen, Suzanne
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container_end_page 411
container_issue 3
container_start_page 392
container_title Current sociology
container_volume 66
creator van Bochove, Marianne
Tonkens, Evelien
Verplanke, Loes
Roggeveen, Suzanne
description Shifts from professionals to volunteers are observed across national contexts and in various types of public services, particularly in long-term care and social work. This article examines how professionals and volunteers in the Netherlands perform boundary work to construct, maintain and dissolve boundaries between them in the context of social service reform. Two types of boundary work were found: demarcation work and welcoming work. Demarcation work relates to a situation where differences in knowledge, authority and reliability between professionals and volunteers are emphasised. Welcoming work involves the efforts of professionals to welcome specific volunteers to their professional domain. This study examines the implications of the second type of boundary work for structural characteristics of the social service sector. It concludes that although welcoming work can lead to deprofessionalisation, it can also promote the professionalisation of nurses and social workers.
doi_str_mv 10.1177/0011392116677300
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source SAGE Complete; Sociological Abstracts
subjects Boundaries
Job characteristics
Long term health care
Nurses
Professionalization
Professionals
Public services
Reforms
Reliability
Service industries
Social services
Social work
Social workers
Volunteers
title Reconstructing the professional domain: Boundary work of professionals and volunteers in the context of social service reform
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