EWOM towards homestays lodging: extending the information system success model

Purpose Drawing from DeLone and McLean’s Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach The study examines the relationship between information quality, system quality and e...

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Veröffentlicht in:	Journal of hospitality and tourism technology 2018-01, Vol.9 (1), p.94-108
Hauptverfasser:	Rizal, Hamid, Yussof, Soffri, Amin, Hanudin, Chen-Jung, Ku
Format:	Artikel
Sprache:	eng
Schlagworte:	Consumers Consumption Customer services Hospitality industry Hypotheses Information systems International finance Perceptions Quality of service Rural areas Studies Success Tourism User satisfaction Websites Word of mouth advertising
Online-Zugang:	Volltext
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