Helping Yourself to Help Others: How Cognitive Change Strategies Improve Employee Reconciliation with Service Clients and Positive Work Outcomes

This qualitative study examined the paradox of difficult, yet meaningful, helping as part of employees' jobs in a social services organization. Incorporating an emergent design using employee interviews the study identified how employees alter their understanding of workplace challenges, such a...

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Bibliographische Detailangaben

Veröffentlicht in:	Journal of change management 2017-07, Vol.17 (3), p.249-267
Hauptverfasser:	Flinchbaugh, Carol, Schwoerer, Catherine, May, Douglas R.
Format:	Artikel
Sprache:	eng
Schlagworte:	cognitive change Employee attitude Employees meaningfulness Occupational psychology paradox positive organizational scholarship Qualitative research Reconciliation Social services Studies
Online-Zugang:	Volltext
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