Feeling interrupted—Being responsive: How online messages relate to affect at work
Being constantly connected to others via e-mail and other online messages is increasingly typical for many employees. In this paper, we develop and test a model that specifies how interruptions by online messages relate to negative and positive affect. We hypothesize that perceived interruptions by...
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| Veröffentlicht in: | Journal of organizational behavior 2018-03, Vol.39 (3), p.369-383 |
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| container_end_page | 383 |
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| container_title | Journal of organizational behavior |
| container_volume | 39 |
| creator | Sonnentag, Sabine Reinecke, Leonard Mata, Jutta Vorderer, Peter |
| description | Being constantly connected to others via e-mail and other online messages is increasingly typical for many employees. In this paper, we develop and test a model that specifies how interruptions by online messages relate to negative and positive affect. We hypothesize that perceived interruptions by online messages predict state negative affect via time pressure and that perceived interruptions predict state positive affect via responsiveness to these online messages and perceived task accomplishment. A daily survey study with 174 employees (a total of 811 day-level observations) provided support for our hypotheses at the between-person and within-person level. In addition, perceived interruptions showed a negative direct association with perceived task accomplishment. Our study highlights the importance of being responsive to online messages and shows that addressing only the negative effects of perceived interruptions does not suffice to understand the full impact of interruptions by online messages in modern jobs. |
| doi_str_mv | 10.1002/job.2239 |
| format | Article |
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In this paper, we develop and test a model that specifies how interruptions by online messages relate to negative and positive affect. We hypothesize that perceived interruptions by online messages predict state negative affect via time pressure and that perceived interruptions predict state positive affect via responsiveness to these online messages and perceived task accomplishment. A daily survey study with 174 employees (a total of 811 day-level observations) provided support for our hypotheses at the between-person and within-person level. In addition, perceived interruptions showed a negative direct association with perceived task accomplishment. 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| ispartof | Journal of organizational behavior, 2018-03, Vol.39 (3), p.369-383 |
| issn | 0894-3796 1099-1379 |
| language | eng |
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| source | Wiley Online Library Journals Frontfile Complete; Business Source Complete; Applied Social Sciences Index & Abstracts (ASSIA); Jstor Complete Legacy |
| subjects | affect daily survey Electronic mail systems Electronic surveillance e‐mail Interruptions Negative emotions Organizational behavior Organizational change Permission marketing Polls & surveys Positive emotions RESEARCH ARTICLE Responsiveness |
| title | Feeling interrupted—Being responsive: How online messages relate to affect at work |
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