Measuring the affective evaluations of retail service environments

Although there have been a large number of studies which have investigated the effect of the retail atmosphere on consumers, most have focused on only one or 2 elements from a very complex environment. Attempts to understand consumers' evaluation of the retail atmosphere as a whole have been ra...

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Veröffentlicht in:Services marketing quarterly 1999, Vol.19 (1), p.31-44
Hauptverfasser: Turley, L. W., Bolton, Dawn Langkamp
Format: Artikel
Sprache:eng
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