A combined AHP–GP model for quality control systems

Using the results of previous studies of service quality attributes, five sets of quality measures are identified. These indicators or measures, through the analytic hierarchy process (AHP), are then accurately and consistently weighted. The priority weights are, in turn, incorporated in a goal-prog...

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Bibliographische Detailangaben

Veröffentlicht in:	International journal of production economics 2001-06, Vol.72 (1), p.27-40
1. Verfasser:	Badri, Masood A.
Format:	Artikel
Sprache:	eng
Schlagworte:	Analytic hierarchy process Goal programming Quality control Quality of service Service quality Studies
Online-Zugang:	Volltext
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