Improving the reliability of the customer order fulfilment process in a product identification company

This paper explains how the improvement of a key business process in a manufacturing company can be interpreted in terms of reliability engineering concepts. A case study is presented to illustrate how a label manufacturer went about improving the performance of the customer order fulfilment process...

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Veröffentlicht in:	International journal of production economics 2002-07, Vol.78 (1), p.99-107
Hauptverfasser:	Turner, T.J., Mendibil, K., Bititci, U.S., Daisley, P., Breen, T.H.J.
Format:	Artikel
Sprache:	eng
Schlagworte:	Business Process Management Business process reengineering Order processing PFMEA Process Improvement Reliability Reliability engineering Risk assessment Studies
Online-Zugang:	Volltext
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