Quality management as a driver of innovation in the service industry

This study identifies the combination of factors that lead to quality management reinforcing innovation capability as an organization’s strength. The results from 133 Spanish service organizations show that competitive strategy, manager’s motivation to adopt quality management, and customer orientat...

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Veröffentlicht in:	Service business 2018-09, Vol.12 (3), p.505-524
Hauptverfasser:	González-Cruz, Tomás Félix, Roig-Tierno, Norat, Botella-Carrubí, Dolores
Format:	Artikel
Sprache:	eng
Schlagworte:	Business and Management Human Resource Management Innovations Management Organization theory Quality management S.I. : Innovation and Service-Dominant Logic Service industries
Online-Zugang:	Volltext
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