ISO 9000 quality assurance in an extreme situation: quality management in a home for multi-handicapped

Although the latest Mobile Oil survey tells us that more than 200,000 accredited ISO 9000-family certificates have been issued world-wide up to September 1997, few of these have been given to organisations in the social sector. In this article the implementation of an ISO 9000 system in a public own...

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Veröffentlicht in:	Managing service quality 1999-02, Vol.9 (1), p.23-31
Hauptverfasser:	Larsen, Bøje, Häversjö, Tord
Format:	Artikel
Sprache:	eng
Schlagworte:	Case studies Commercial markets Customer services Employees Health care Local government Manufacturing Public sector Quality control Quality management Quality of service Quality standards Regional government Registration Social services Subcontractors
Online-Zugang:	Volltext
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