A METHODOLOGY FOR LABOR SCHEDULING IN A SERVICE OPERATING SYSTEM

ABSTRACT In the increasingly competitive services sector, utilization of the labor force can make the difference between profits or losses. Until recently, service operations managers had a limited set of tools, most of them computer‐based, for scheduling labor. This paper offers a manual heuristic...

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Veröffentlicht in:	Decision sciences 1987-01, Vol.18 (1), p.89-107
Hauptverfasser:	Bechtold, Stephen E., Showalter, Michael J.
Format:	Artikel
Sprache:	eng
Schlagworte:	Algorithms Decision Analysis Heuristic Linear programming Management science Manpower Planning Production/Operations Management Scheduling Service industries Shifts Statistical analysis Workforce planning
Online-Zugang:	Volltext
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