The Effects of Motivational Elements in User Instructions

Should instructional texts be purely technical, with a focus on effectiveness and efficiency, or should they also focus on satisfying and motivating users? Good arguments have been made for paying attention to motivational aspects. But only analyses of existing instructions have been published so fa...

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Veröffentlicht in:	Journal of business and technical communication 2006-04, Vol.20 (2), p.177-199
Hauptverfasser:	Loorbach, Nicole, Steehouder, Michaël, Taal, Erik
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Effectiveness Efficiency Ekphrasis Instructional design Motivation Self-efficacy Studies Technical communication Usability Writers
Online-Zugang:	Volltext
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