The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction
This paper presents the results from a field experiment that examines the effects of nonfinancial performance feedback on the behavior of professionals working for an insurance repair company. We vary the frequency (weekly and monthly) and the level of detail of the feedback that the 800 professiona...
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| Veröffentlicht in: | Journal of accounting research 2017-12, Vol.55 (5), p.1051-1088 |
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| Hauptverfasser: | , , |
| Format: | Artikel |
| Sprache: | eng |
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