Crisis of Confidence: Re-narrating the Consumer-Professional Discourse

The professional-consumer relationship in professional services has undergone unprecedented change. Relationships which were traditionally dominated by respect for professional status are in flux as increasingly educated consumers challenge the professional establishment. This paper considers the na...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Laing, Angus, Newholm, Terry, Hogg, Gillian
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	Consumer relations Services Studies
Online-Zugang:	Volltext
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