The value of an information system for service networks
A comparative analysis of various information systems and their corresponding dispatching policies for service networks is presented in this paper. Three information systems are examined 1. (1) Stationary Information System, where only stationary servers at their home locations may be connected to t...
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| Veröffentlicht in: | Computers & operations research 1985, Vol.12 (1), p.71-85 |
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| creator | Adar, Z. Ahituv, N. Berman, O. |
| description | A comparative analysis of various information systems and their corresponding dispatching policies for service networks is presented in this paper. Three information systems are examined
1.
(1) Stationary Information System, where only stationary servers at their home locations may be connected to the dispatching center
2.
(2) Check-in Information System, where each network node is connected to the center (e.g., designated “call-in” telephone boxes)
3.
(3) Real-time Information System, where each server can continuously communicate with the center and consequently be dispatched (e.g., via radio). The latter two systems enable a dispatching policy in which the dispatcher may opt to assign a moving server to a new service request, rather than utilizing only the idle servers. The case when one server is moving while the others are stationary is quantitatively formulated and analysed. The analysis terminates as soon as one of the servers is dispatched.
The implications of various information systems and policies are measured mainly by the expected response time to a service request, but the variance of response time is also considered. The gross benefits are calculated for a particular example. Net Profits, Cost-Benefit and Cost-Effectiveness Analyses are the suggested approaches to net economic benefits comparisons of alternative systems, depending on systems' characteristics. |
| doi_str_mv | 10.1016/0305-0548(85)90008-5 |
| format | Article |
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1.
(1) Stationary Information System, where only stationary servers at their home locations may be connected to the dispatching center
2.
(2) Check-in Information System, where each network node is connected to the center (e.g., designated “call-in” telephone boxes)
3.
(3) Real-time Information System, where each server can continuously communicate with the center and consequently be dispatched (e.g., via radio). The latter two systems enable a dispatching policy in which the dispatcher may opt to assign a moving server to a new service request, rather than utilizing only the idle servers. The case when one server is moving while the others are stationary is quantitatively formulated and analysed. The analysis terminates as soon as one of the servers is dispatched.
The implications of various information systems and policies are measured mainly by the expected response time to a service request, but the variance of response time is also considered. The gross benefits are calculated for a particular example. Net Profits, Cost-Benefit and Cost-Effectiveness Analyses are the suggested approaches to net economic benefits comparisons of alternative systems, depending on systems' characteristics.</description><identifier>ISSN: 0305-0548</identifier><identifier>EISSN: 1873-765X</identifier><identifier>EISSN: 0305-0548</identifier><identifier>DOI: 10.1016/0305-0548(85)90008-5</identifier><identifier>CODEN: CMORAP</identifier><language>eng</language><publisher>Oxford: Elsevier Ltd</publisher><subject>Applied sciences ; Comparative analysis ; Emergencies ; Exact sciences and technology ; Information systems ; Mathematical analysis ; Operational research and scientific management ; Operational research. Management science ; Operations research ; Planning. Forecasting ; Private ; Public ; Servers ; Services ; Studies</subject><ispartof>Computers & operations research, 1985, Vol.12 (1), p.71-85</ispartof><rights>1985</rights><rights>1985 INIST-CNRS</rights><rights>Copyright Pergamon Press Inc. 1985</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c360t-6707bd5580d01f4ff7feadb435b5cec4824e7a71db0ba61ad9a3ec6034bf85e13</citedby><cites>FETCH-LOGICAL-c360t-6707bd5580d01f4ff7feadb435b5cec4824e7a71db0ba61ad9a3ec6034bf85e13</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.sciencedirect.com/science/article/pii/0305054885900085$$EHTML$$P50$$Gelsevier$$H</linktohtml><link.rule.ids>314,776,780,3537,4010,27900,27901,27902,65306</link.rule.ids><backlink>$$Uhttp://pascal-francis.inist.fr/vibad/index.php?action=getRecordDetail&idt=9129218$$DView record in Pascal Francis$$Hfree_for_read</backlink></links><search><creatorcontrib>Adar, Z.</creatorcontrib><creatorcontrib>Ahituv, N.</creatorcontrib><creatorcontrib>Berman, O.</creatorcontrib><title>The value of an information system for service networks</title><title>Computers & operations research</title><description>A comparative analysis of various information systems and their corresponding dispatching policies for service networks is presented in this paper. Three information systems are examined
1.
(1) Stationary Information System, where only stationary servers at their home locations may be connected to the dispatching center
2.
(2) Check-in Information System, where each network node is connected to the center (e.g., designated “call-in” telephone boxes)
3.
(3) Real-time Information System, where each server can continuously communicate with the center and consequently be dispatched (e.g., via radio). The latter two systems enable a dispatching policy in which the dispatcher may opt to assign a moving server to a new service request, rather than utilizing only the idle servers. The case when one server is moving while the others are stationary is quantitatively formulated and analysed. The analysis terminates as soon as one of the servers is dispatched.
The implications of various information systems and policies are measured mainly by the expected response time to a service request, but the variance of response time is also considered. The gross benefits are calculated for a particular example. Net Profits, Cost-Benefit and Cost-Effectiveness Analyses are the suggested approaches to net economic benefits comparisons of alternative systems, depending on systems' characteristics.</description><subject>Applied sciences</subject><subject>Comparative analysis</subject><subject>Emergencies</subject><subject>Exact sciences and technology</subject><subject>Information systems</subject><subject>Mathematical analysis</subject><subject>Operational research and scientific management</subject><subject>Operational research. Management science</subject><subject>Operations research</subject><subject>Planning. Forecasting</subject><subject>Private</subject><subject>Public</subject><subject>Servers</subject><subject>Services</subject><subject>Studies</subject><issn>0305-0548</issn><issn>1873-765X</issn><issn>0305-0548</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1985</creationdate><recordtype>article</recordtype><recordid>eNp9kE9LAzEUxIMoWKvfwEMQD3pYfdlsNtmLIMV_UPBSwVvIZl8wtd3UZNvSb-_Wlh49PXj8ZoYZQi4Z3DFg5T1wEBmIQt0ocVsBgMrEERkwJXkmS_F5TAYH5JScpTTtGZA5GxA5-UK6MrMl0uCoaalvXYhz0_nQ0rRJHc5p_6AJ48pbpC126xC_0zk5cWaW8GJ_h-Tj-Wkyes3G7y9vo8dxZnkJXVZKkHUjhIIGmCuckw5NUxdc1MKiLVReoDSSNTXUpmSmqQxHWwIvaqcEMj4kVzvfRQw_S0ydnoZlbPtIzSqhciY476FiB9kYUoro9CL6uYkbzUBvF9Lb-npbXyuh_xbSopdd771NsmbmommtTwdtxfIqZ6rHHnYY9j1XHqNO1mNrsfERbaeb4P_P-QUoMHlf</recordid><startdate>1985</startdate><enddate>1985</enddate><creator>Adar, Z.</creator><creator>Ahituv, N.</creator><creator>Berman, O.</creator><general>Elsevier Ltd</general><general>Elsevier Science</general><general>Pergamon Press Inc</general><scope>IQODW</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7SC</scope><scope>8FD</scope><scope>JQ2</scope><scope>L7M</scope><scope>L~C</scope><scope>L~D</scope></search><sort><creationdate>1985</creationdate><title>The value of an information system for service networks</title><author>Adar, Z. ; Ahituv, N. ; Berman, O.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c360t-6707bd5580d01f4ff7feadb435b5cec4824e7a71db0ba61ad9a3ec6034bf85e13</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1985</creationdate><topic>Applied sciences</topic><topic>Comparative analysis</topic><topic>Emergencies</topic><topic>Exact sciences and technology</topic><topic>Information systems</topic><topic>Mathematical analysis</topic><topic>Operational research and scientific management</topic><topic>Operational research. Management science</topic><topic>Operations research</topic><topic>Planning. Forecasting</topic><topic>Private</topic><topic>Public</topic><topic>Servers</topic><topic>Services</topic><topic>Studies</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Adar, Z.</creatorcontrib><creatorcontrib>Ahituv, N.</creatorcontrib><creatorcontrib>Berman, O.</creatorcontrib><collection>Pascal-Francis</collection><collection>CrossRef</collection><collection>Computer and Information Systems Abstracts</collection><collection>Technology Research Database</collection><collection>ProQuest Computer Science Collection</collection><collection>Advanced Technologies Database with Aerospace</collection><collection>Computer and Information Systems Abstracts Academic</collection><collection>Computer and Information Systems Abstracts Professional</collection><jtitle>Computers & operations research</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Adar, Z.</au><au>Ahituv, N.</au><au>Berman, O.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The value of an information system for service networks</atitle><jtitle>Computers & operations research</jtitle><date>1985</date><risdate>1985</risdate><volume>12</volume><issue>1</issue><spage>71</spage><epage>85</epage><pages>71-85</pages><issn>0305-0548</issn><eissn>1873-765X</eissn><eissn>0305-0548</eissn><coden>CMORAP</coden><abstract>A comparative analysis of various information systems and their corresponding dispatching policies for service networks is presented in this paper. Three information systems are examined
1.
(1) Stationary Information System, where only stationary servers at their home locations may be connected to the dispatching center
2.
(2) Check-in Information System, where each network node is connected to the center (e.g., designated “call-in” telephone boxes)
3.
(3) Real-time Information System, where each server can continuously communicate with the center and consequently be dispatched (e.g., via radio). The latter two systems enable a dispatching policy in which the dispatcher may opt to assign a moving server to a new service request, rather than utilizing only the idle servers. The case when one server is moving while the others are stationary is quantitatively formulated and analysed. The analysis terminates as soon as one of the servers is dispatched.
The implications of various information systems and policies are measured mainly by the expected response time to a service request, but the variance of response time is also considered. The gross benefits are calculated for a particular example. Net Profits, Cost-Benefit and Cost-Effectiveness Analyses are the suggested approaches to net economic benefits comparisons of alternative systems, depending on systems' characteristics.</abstract><cop>Oxford</cop><pub>Elsevier Ltd</pub><doi>10.1016/0305-0548(85)90008-5</doi><tpages>15</tpages></addata></record> |
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| ispartof | Computers & operations research, 1985, Vol.12 (1), p.71-85 |
| issn | 0305-0548 1873-765X 0305-0548 |
| language | eng |
| recordid | cdi_proquest_journals_195821533 |
| source | Elsevier ScienceDirect Journals |
| subjects | Applied sciences Comparative analysis Emergencies Exact sciences and technology Information systems Mathematical analysis Operational research and scientific management Operational research. Management science Operations research Planning. Forecasting Private Public Servers Services Studies |
| title | The value of an information system for service networks |
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