Managers attitude towards technology orientation in SSIs of Chandigarh-Mohali industrial clusters
Information Technology has introduced new ways of business processes to harness the benefits of better products quality, satisfaction of employees, current & potential customers, and financial performance in Small Scale Industries (SSIs). This study measures managers' orientation towards IT...
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| Veröffentlicht in: | Journal of services research 2006-04, Vol.6 (1), p.125 |
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| creator | Chahal, Hardeep Kohli, Ruchi |
| description | Information Technology has introduced new ways of business processes to harness the benefits of better products quality, satisfaction of employees, current & potential customers, and financial performance in Small Scale Industries (SSIs). This study measures managers' orientation towards IT & its impact on SSIs performance using four variables namely technology orientation, product quality, recipient satisfaction and financial performance. The study hypothesized that higher degree of managers' orientation towards Information & Communication Technology (ICT) invariably affects the recipient satisfaction, product quality & financial performance. The validity & reliability of the study were checked using correlation and Cronbach Alpha values. The paper highlights the pattern of IT-applications and factors influencing Information Technology Enabled Operations in SSIs. The limitations & future research issues are also discussed. [PUBLICATION ABSTRACT] |
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This study measures managers' orientation towards IT & its impact on SSIs performance using four variables namely technology orientation, product quality, recipient satisfaction and financial performance. The study hypothesized that higher degree of managers' orientation towards Information & Communication Technology (ICT) invariably affects the recipient satisfaction, product quality & financial performance. The validity & reliability of the study were checked using correlation and Cronbach Alpha values. The paper highlights the pattern of IT-applications and factors influencing Information Technology Enabled Operations in SSIs. The limitations & future research issues are also discussed. 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This study measures managers' orientation towards IT & its impact on SSIs performance using four variables namely technology orientation, product quality, recipient satisfaction and financial performance. The study hypothesized that higher degree of managers' orientation towards Information & Communication Technology (ICT) invariably affects the recipient satisfaction, product quality & financial performance. The validity & reliability of the study were checked using correlation and Cronbach Alpha values. The paper highlights the pattern of IT-applications and factors influencing Information Technology Enabled Operations in SSIs. The limitations & future research issues are also discussed. [PUBLICATION ABSTRACT]]]></abstract><cop>Gurgaon</cop><pub>Institute for International Management and Technology</pub></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0972-4702 |
| ispartof | Journal of services research, 2006-04, Vol.6 (1), p.125 |
| issn | 0972-4702 2581-3412 |
| language | eng |
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| source | Business Source Complete |
| subjects | Communication Correlation analysis Customer relationship management Customer satisfaction Customer services Developing countries Electronic commerce Information industry Information technology Internet LDCs Managers Manufacturing Market shares Product quality Productivity Questionnaires Studies Validity Variables |
| title | Managers attitude towards technology orientation in SSIs of Chandigarh-Mohali industrial clusters |
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