Staffing large-scale service systems with distributional uncertainty

This paper analyzes a staffing level problem for large-scale single-station queueing systems. The system manager operates an Erlang-C queueing system with a quality-of-service constraint on the probability that a customer is queued. However, in this model, the arrival rate is uncertain in the sense...

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Veröffentlicht in:	Queueing systems 2017-10, Vol.87 (1-2), p.55-79
Hauptverfasser:	Chen, Ying, Hasenbein, John J.
Format:	Artikel
Sprache:	eng
Schlagworte:	Business and Management Computer Communication Networks Control Customer services Operations Research/Decision Theory Probability Theory and Stochastic Processes Queues Queuing theory Supply Chain Management Systems Theory Uncertainty analysis Workforce planning
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