What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry
Enterprise Resource Planning (ERP) systems have been implemented globally and their implementation has been extensively studied during the past decade. However, many organizations are still struggling to derive benefits from the implemented ERP systems. Therefore, ensuring post-implementation succes...
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| Veröffentlicht in: | International journal of information management 2010-06, Vol.30 (3), p.265-276 |
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| container_title | International journal of information management |
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| creator | Zhu, Yan Li, Yan Wang, Weiquan Chen, Jian |
| description | Enterprise Resource Planning (ERP) systems have been implemented globally and their implementation has been extensively studied during the past decade. However, many organizations are still struggling to derive benefits from the implemented ERP systems. Therefore, ensuring
post-implementation success has become the focus of the current ERP research. This study develops an integrative model to explain the
post-implementation success of ERP, based on the Technology–Organization–Environment (TOE) theory. We posit that
ERP implementation quality (the technological aspect) consisting of project management and system configuration,
organizational readiness (the organizational aspect) consisting of leadership involvement and organizational fit, and
external support (the environmental aspect) will positively affect the
post-implementation success of ERP. An empirical test was conducted in the Chinese retail industry. The results show that both ERP implementation quality and organizational readiness significantly affect
post-implementation success, whereas external support does not. The theoretical and practical implications of the findings are discussed. |
| doi_str_mv | 10.1016/j.ijinfomgt.2009.09.007 |
| format | Article |
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post-implementation success has become the focus of the current ERP research. This study develops an integrative model to explain the
post-implementation success of ERP, based on the Technology–Organization–Environment (TOE) theory. We posit that
ERP implementation quality (the technological aspect) consisting of project management and system configuration,
organizational readiness (the organizational aspect) consisting of leadership involvement and organizational fit, and
external support (the environmental aspect) will positively affect the
post-implementation success of ERP. An empirical test was conducted in the Chinese retail industry. The results show that both ERP implementation quality and organizational readiness significantly affect
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post-implementation success has become the focus of the current ERP research. This study develops an integrative model to explain the
post-implementation success of ERP, based on the Technology–Organization–Environment (TOE) theory. We posit that
ERP implementation quality (the technological aspect) consisting of project management and system configuration,
organizational readiness (the organizational aspect) consisting of leadership involvement and organizational fit, and
external support (the environmental aspect) will positively affect the
post-implementation success of ERP. An empirical test was conducted in the Chinese retail industry. The results show that both ERP implementation quality and organizational readiness significantly affect
post-implementation success, whereas external support does not. The theoretical and practical implications of the findings are discussed.</description><subject>Chinese retail industry</subject><subject>Enterprise Resource Planning</subject><subject>Exact sciences and technology</subject><subject>External support</subject><subject>Implementation quality</subject><subject>Information and communication sciences</subject><subject>Information science. Documentation</subject><subject>Information systems</subject><subject>Library and information science. General aspects</subject><subject>Organizational behavior</subject><subject>Organizational readiness</subject><subject>Post-implementation success</subject><subject>Project management</subject><subject>Retailing industry</subject><subject>Sciences and techniques of general use</subject><subject>Studies</subject><subject>Success</subject><subject>Success factors</subject><subject>Use and user studies. 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An empirical study of the Chinese retail industry</title><author>Zhu, Yan ; Li, Yan ; Wang, Weiquan ; Chen, Jian</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c372t-319fe597001d6526806b66630a56820dcbfd0879fc754238af8b2372de4274473</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2010</creationdate><topic>Chinese retail industry</topic><topic>Enterprise Resource Planning</topic><topic>Exact sciences and technology</topic><topic>External support</topic><topic>Implementation quality</topic><topic>Information and communication sciences</topic><topic>Information science. Documentation</topic><topic>Information systems</topic><topic>Library and information science. General aspects</topic><topic>Organizational behavior</topic><topic>Organizational readiness</topic><topic>Post-implementation success</topic><topic>Project management</topic><topic>Retailing industry</topic><topic>Sciences and techniques of general use</topic><topic>Studies</topic><topic>Success</topic><topic>Success factors</topic><topic>Use and user studies. 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post-implementation success has become the focus of the current ERP research. This study develops an integrative model to explain the
post-implementation success of ERP, based on the Technology–Organization–Environment (TOE) theory. We posit that
ERP implementation quality (the technological aspect) consisting of project management and system configuration,
organizational readiness (the organizational aspect) consisting of leadership involvement and organizational fit, and
external support (the environmental aspect) will positively affect the
post-implementation success of ERP. An empirical test was conducted in the Chinese retail industry. The results show that both ERP implementation quality and organizational readiness significantly affect
post-implementation success, whereas external support does not. The theoretical and practical implications of the findings are discussed.</abstract><cop>Kidlington</cop><pub>Elsevier Ltd</pub><doi>10.1016/j.ijinfomgt.2009.09.007</doi><tpages>12</tpages></addata></record> |
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| ispartof | International journal of information management, 2010-06, Vol.30 (3), p.265-276 |
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| language | eng |
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| source | Elsevier ScienceDirect Journals Complete |
| subjects | Chinese retail industry Enterprise Resource Planning Exact sciences and technology External support Implementation quality Information and communication sciences Information science. Documentation Information systems Library and information science. General aspects Organizational behavior Organizational readiness Post-implementation success Project management Retailing industry Sciences and techniques of general use Studies Success Success factors Use and user studies. Information needs |
| title | What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry |
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