“Please do not leave any notes for the cleaning lady, as many do not speak English fluently”: policy, power, and language brokering in a multilingual workplace

This article investigates the covert language policy and micro-language planning practices of one female Brazilian-American entrepreneur, Magda, within her multilingual cleaning company. Because Magda is plurilingual (Spolsky in Language policy. Cambridge University Press, Cambridge, 2004 ), she is...

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Veröffentlicht in:	Language policy 2017-08, Vol.16 (3), p.241-265
Hauptverfasser:	Gonçalves, Kellie, Schluter, Anne
Format:	Artikel
Sprache:	eng
Schlagworte:	Applied Linguistics Blue Collar Occupations Class differences Companies Customer relations Discourse analysis Employees Employer Employee Relationship Employers English English language Janitors Language Education Language Planning Language policy Language Usage Linguistics Metalinguistic awareness Migrants Multilingualism Native-nonnative speaker communication Official Languages Original Paper Political Science Portuguese Portuguese language Power Power Structure Service Occupations Social Differences Social Sciences Social Structure Sociolinguistics Stock brokers Translation Work Environment Working Class Workplace communication Workplaces
Online-Zugang:	Volltext
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