Measuring effectiveness of ATMs as workload relievers: A study with reference to cooperative and private sector banks in Pune city

This study explores the issue of whether the use of the Automated Teller Machines (ATM) as service delivery tools used in cooperative banks and private banks have achieved their intended objective of reducing the workload of bank tellers. The purpose of the study is to find out whether in the curren...

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Veröffentlicht in:	Journal of commerce and management thought 2017, Vol.8 (1), p.151
Hauptverfasser:	Mane, Amol, Rajeshirke, N.Y., Kumbhar, R.D.
Format:	Artikel
Sprache:	eng
Schlagworte:	ATM Automated teller machines Automation Banking industry Banks Customer services Employees Hypotheses Information technology Population Quality Studies
Online-Zugang:	Volltext
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