Performance of Indian Service Industries Due to IT Adoption
This research develops principles for an evaluation criterion of the performance of a service firm. The aim of this article is to provide an analysis on the relationship between information technology (IT) adoption and its usage and firm performance (banking and software firm) in India. Firm perform...
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| Veröffentlicht in: | Global business review 2016-10, Vol.17 (5), p.1073-1093 |
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| creator | Behera, Ajay Kumar Nayak, Narayan C. Das, Harish C. |
| description | This research develops principles for an evaluation criterion of the performance of a service firm. The aim of this article is to provide an analysis on the relationship between information technology (IT) adoption and its usage and firm performance (banking and software firm) in India. Firm performance was measured with the help of three important variables: efficiency, effectiveness and profitability. Each one of the above has been described with a set of pretested questionnaires. Banks in India in particular are geared for comprehensive banking solutions with extensive branch networks. The result from statistical analysis was validated with that achieved from artificial neural network (ANN) modelling. |
| doi_str_mv | 10.1177/0972150916656657 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0972-1509 |
| ispartof | Global business review, 2016-10, Vol.17 (5), p.1073-1093 |
| issn | 0972-1509 0973-0664 |
| language | eng |
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| source | PAIS Index; SAGE Complete A-Z List |
| subjects | Adoption of innovations Banking Effectiveness Financial performance Information technology Network analysis Quantitative analysis Questionnaires Service industries Software |
| title | Performance of Indian Service Industries Due to IT Adoption |
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